As we are scaling our Grocery and Retail business and the Enterprise Strategic Ops will be part of the commercial team managing our strategic grocery partnerships (Carrefour, Franprix, Monoprix, etc.)
You'll be responsible for developing data-driven insights, crafting strategies and processes and scaling the most impactful and innovative business initiatives to improve our partners’ performance on the marketplace.
What You Will Do
- As a Customer Success Manager, you will support the growth of our partners by translating our global vision into a merchant-specific strategy and plan focusing on operational excellence and growth initiatives.
- Data analysis: design, implement and automate processes to run and optimize the business performance and reliability. You will autonomously create your own analyses and dashboards to measure your projects' success.
- Process & Tool Creation: support Account Managers by designing the tools allowing them to enhance our relationship with headquarters and franchisee stores.
- Stakeholder and project management: this is a cross-functional role where you will navigate partner needs, Account Manager requirements and Central Ops team processes to find the right solution and ensure the efficiency of your projects.
Basic Qualifications
- 2 to 3 years experience in Startup, Strategy Consulting, Operations Management or other relevant experience.
- Analytical & critical thinking, experience with data-driven decision-making.
- Business acumen, ability to seize and prioritize opportunities based on feasibility and potential.
- Ability to deliver flawless outputs.
- Self starter, highly autonomous - able to work with minimal oversight
- Ability to take initiatives and easily adapt to a constantly-changing work environment.
- Strong Excel skills (experience with SQL a plus)
- Proficiency in English and French.
Preferred Qualifications
- A process specialist with a consistent track record of leading initiatives and projects at your organization that drive positive impact for your business.
- A passion for the grocery industry
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.