Customer Success Manager, Water Engineering Uk/i (remote)

Autodesk Autodesk · Enterprise · Ireland, United Kingdom · Remote

Customer Success Manager for Autodesk's Construction Cloud platform, focusing on the water industry in the UK & Ireland. The role involves building customer relationships, developing success plans, driving platform adoption, mitigating churn, and supporting sales teams for revenue expansion.

What you'd actually do

  1. Be accountable for the relationship health of a selected portfolio of accounts
  2. Develop Customer Success Plans, with documented value delivered
  3. Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
  4. Mitigate any churn risk and guide expansion discussions
  5. Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Skills

Required

  • 3+ years experience working for or with Water Companies
  • Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction for the Water Industry
  • Advanced Knowledge of ACC ( Autodesk Construction Claud )

Nice to have

  • 3+ years experience working for or with Water Companies
  • Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction for the Water Industry
  • Extremely beneficial would be detailed understanding of technology tools consumed by the water industry such as the ACC Platform or similar CDE and Construction/Project Management solutions
  • In-depth knowledge of the construction/con tech industry
  • In-depth first hand knowledge of the UK and Ireland water industries
  • Proficient in problem solving
  • Familiar with the Construction Technology Ecosystem
  • Experience communicating the value of technology and its features to customers
  • Ability to travel when required
  • Experience in building face-to-face relationships with customers