Customer Support, Petco Love Lost

Petco Petco · Retail · SSC

Customer Support Coordinator for Petco Love Lost, a lost and found pet network. Responsibilities include monitoring user activity, responding to inquiries, flagging issues, and ensuring a safe platform experience. Requires attention to detail, clear communication, and ability to manage multiple tasks.

What you'd actually do

  1. On a daily basis, you'll monitor incoming user messages and support tickets, responding promptly and escalating issues as needed.
  2. You'll keep a close eye on platform health — flagging data issues, reviewing user accounts, and playing an active role in maintaining a safe and trustworthy experience for every user on the platform.
  3. You'll also manage ongoing text and email communications with users, keeping interactions organized and documented.
  4. On a weekly basis, you'll check in on open issues with our product and engineering teams, tracking progress and helping prioritize what needs attention.
  5. You'll also assist with creating content and assets to support platform operations.

Skills

Required

  • Strong attention to detail
  • Clear, professional written communication
  • Comfortable managing multiple ongoing tasks and queues independently
  • Follows established processes carefully, especially in sensitive situations
  • Reliable and self-directed

Nice to have

  • Experience in animal welfare

What the JD emphasized

  • monitoring user activity
  • responding to inquiries
  • flagging issues
  • maintaining a safe and trustworthy experience
  • Strong attention to detail
  • Clear, professional written communication
  • Comfortable managing multiple ongoing tasks and queues independently
  • Follows established processes carefully, especially in sensitive situations
  • Reliable and self-directed; able to stay on top of recurring responsibilities without heavy supervision