Customer Transformation and Innovation Manager

Pfizer Pfizer · Pharma · Shanghai, China

This role supports the planning and execution of customer innovation and transformation strategies within Pfizer's China Inflammation & Immunology (I&I) and Geographic Expansion (GE) Business Units. It involves managing digital platforms, driving business impact through stakeholder influence, aligning with digital strategy, supporting go-to-market transformation, building digital capability platforms, implementing digital initiatives, leveraging marketplace insights for multichannel marketing programs, developing digital operation plans, and managing digital data collection and training. The role requires a Bachelor's degree, diverse commercial experience, 1+ years in pharma marketing or digital marketing, and strong communication and project management skills.

What you'd actually do

  1. Support the planning and execution of customer innovation and transformation strategies for China Inflammation & Immunology (I&I) and Geographic Expansion (GE) Business Units.
  2. This role is responsible for the operation of innovation and transformation platforms and for driving business impact by influencing internal and external customers and stakeholders.
  3. Align with the company’s digital strategy to support go-to-market transformation and digitalization initiatives within the Business Units.
  4. Support BU go-to-market model transformation through digitalization by providing necessary materials and performance measurements.
  5. Understand and apply the principles, practices, and ethics involved in developing effective cross-functional digital programs within the Business Units.

Skills

Required

  • Bachelor’s degree
  • Ability to communicate effectively in both English and Mandarin Chinese
  • Ability to manage multiple projects and timelines in a complex organizational structure and multitask effectively
  • Strong interpersonal, influencing, and communication skills
  • Strong facilitation skills with the ability to convey best practices and learning
  • Demonstrated business acumen and entrepreneurial mindset
  • Ability to act decisively in a fast-moving and complex environment
  • Objective-oriented and results-driven mindset

Nice to have

  • Diverse commercial experience
  • Experience in the internet or digital business industry is a plus
  • Experience working with agencies and external vendors
  • Working knowledge of marketing and campaign management solutions

What the JD emphasized

  • digital strategy
  • digitalization initiatives
  • digital capability platforms
  • digital initiatives
  • digital services
  • multichannel marketing programs
  • digital operation plans
  • digital strategies
  • digital data collection
  • digital internal training programs