Cyber Manager - Servicenow

Deloitte Deloitte · Consulting

This role is for a Cyber Manager focused on ServiceNow programs within Deloitte's Cyber Strategy & Transformation team. The manager will lead end-to-end delivery of multi-workstream ServiceNow programs, including governance, stakeholder management, and team orchestration. The role requires extensive experience in managing ServiceNow projects, specifically in security and risk modules, and leading distributed teams. It is not directly involved in AI/ML development or research.

What you'd actually do

  1. Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management
  2. Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners
  3. Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics
  4. Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies
  5. Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

Skills

Required

  • 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role
  • 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management
  • 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps) or Third-Party Risk Management (TPRM).
  • 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs
  • 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations
  • Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration

Nice to have

  • ServiceNow Certified Master Architect
  • ServiceNow Certified Technical Architect
  • Experience with ServiceNow Business Continuity Management or Privacy Management modules
  • Experience with RSA Archer or other governance, risk, and compliance