Cyber Operate Manager
Engineering and Product | Engineering Managed Services
Same job available in 2 locations
Chicago, Illinois, United States
Dallas, Texas, United States
Position Summary
Deloitte delivers long term value to clients by providing industry leading risk management solutions to assist clients in managing key risk domains including Cyber, Forensic, Strategic and Financial Risk. Deloitte’s solutions enable leading global organizations to focus on their core competencies and mission-critical challenges, while maximizing the power of risk management to protect and grow their businesses. Deloitte is focused on building, delivering, and managing large scale solutions to establish long term relationships where Deloitte’s solutions continue to grow and evolve with the rapidly changing market needs to drive differentiated results and insight to help our clients more cost effectively manage their business.
Work you will do
The Cyber Operate Manager will be responsible for leading and managing Cyber Managed Services delivery across multiple cybersecurity domains, while driving service stability, continuous improvement, and client outcomes.
The key job responsibilities includes
- Serve as a cyber delivery lead and technical specialist across managed cyber services, spanning multiple cybersecurity domains.
- Lead team members through providing technical expertise, delivery leadership, and quality assurance for client outcomes across multiple cyber workstreams.
- Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
- Coach others and encourage them to take ownership of their development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Uphold the firm's code of ethics and business conduct.
- Oversee day-to-day service delivery to ensure stable operations and timely issue resolution across managed cyber services.
- Drive operational excellence through process improvement, automation, and service reporting to improve outcomes and efficiency.
- Lead onboarding, operational readiness, and coordinated troubleshooting for cyber platforms and services, including root-cause analysis and runbook/process updates.
- Support governance, risk, and audit activities by defining controls and processes, coordinating evidence collection, tracking remediation, and providing management reporting.
- Lead cybersecurity program delivery for clients, translating requirements into delivery plans, priorities, and measurable outcomes.
- Perform gap analysis, provide resolution for recurring issues, and plan service evolution roadmaps directly with client stakeholders.
- Manage client stakeholders and service governance, including risk/issue management, escalation, and alignment across onsite and global teams.
- Manage vendors and service management processes (incident, change, problem, service requests) and ensure SLAs/OLAs and reporting meet client expectations.
- Creating a positive working environment by monitoring and managing workloads of the team – balancing client expectations with the work-life quality of team members.
- Drive continuous improvement initiatives by introducing process improvements and technology innovations to increase efficiencies of the team.
- Support business development activities by contributing to proposals and pursuits, including solution shaping, effort estimation, and cost modeling.
The Team
The Cyber Services team delivers fully managed cyber capabilities that bring together market-tested technologies, leading practices, and pre-built use cases to accelerate time to value and improve operational resilience.
Key Cyber Managed Services technical capabilities delivered by the team
- Managed cyber operations and service delivery across multiple cybersecurity domains
- Security monitoring, operational support, and continuous service improvement
- Cyber risk management support, remediation coordination, and reporting
- Cyber program operations, platform support, and modernization to improve resilience and service performance
Qualifications and Experience Required:
- 10+ years of experience in cybersecurity service delivery and/or consulting, with experience across multiple cyber domains.
- 5+ years of Experience with broader cyber areas with expertise in any one areas (Data Protection, network security, Vulnerability Management, Application Security)
- Hands on experience leading large-scale managed security services engagements and operating models (including SLA/OLA management, governance, and vendor/MSSP coordination).
- Demonstrated experience in understanding business requirements for cybersecurity and cyber risk management.
- 3+ years operating within an ITIL-aligned service delivery model across Incident, Change, and Problem Management disciplines; ITIL Foundation certification preferred
- Demonstrated experience managing SLA/OLA frameworks in a managed services or outsourced delivery context, including defining metrics, producing recurring client reports, and driving performance reviews via ITSM platforms such as ServiceNow or BMC Remedy
- Working knowledge of relevant security and privacy control frameworks (e.g., NIST 800-53, CIS Controls, ISO 27001) as they apply to privileged access governance and audit readiness
Preferred:
Experience with broader cyber areas with expertise in any one areas (Data Protection, network security, Vulnerability Management, Application Security)
Agile delivery methodologies (Lean, SCRUM etc.)
Vulnerability Management and Continuous Threat Exposure Management (CTEM)
One or more certifications on ITIL, PRINCE2, ISO27001, CISSP, CISM, PMP, or security platform certifications
Experience operating as a cyber generalist across multiple domains, with demonstrated managed services delivery leadership, executive stakeholder management, and contribution to proposals/pursuits
Candidate should have one or more relevant industry certifications (e.g., PSM, ITIL, PMP, CISSP, CISM, GIAC, or security platform certifications).
BS / MS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology or relevant fields.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
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**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see [www.deloitte.com/us/about](http://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 352122
Job ID 352122