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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Title: Data Analytics & AI Solutions Lead
****Role Overview ****
The Cloud Success Data Intelligence team operates within the Salesforce Customer Success Group. This team is dedicated to harnessing data-driven insights regarding customer usage, engagement, technical satisfaction scores and other industry-standard Key Performance Indicators (KPIs). These valuable insights empower customers to leverage the world's premier CRM platform, while leaders in the Customer Success Group use this intelligence to drive process enhancements for an improved customer experience.
Data analysis builds on the foundation of data engineering within the Cloud Success Data Intelligence team, transforming curated and automated datasets into meaningful insights that drive informed decision-making and business outcomes.
We are looking for a Senior Data Analytics with strong AI tool expertise who can combine advanced analytics and AI-driven problem solving to accelerate data-led decision making.
The ideal candidate will actively leverage modern AI tools, automation platforms and intelligent analytics solutions to improve productivity, insight generation and business outcomes.
You will serve as a Data & AI enabler for the organization, helping teams operationalize data and adopt AI capabilities responsibly and effectively.
Key Responsibilities
- Drive adoption of AI-powered tools, copilots and automation platforms to enhance analytics and reporting workflows.
- Create intuitive dashboards, executive visualizations and self-service analytics solutions that improve data accessibility and storytelling.
- Deliver data analytics-driven insights by leading end-to-end projects from data discovery and modeling through to actionable recommendations for business stakeholders.
- Evaluate emerging AI and data technologies, recommending solutions that improve productivity, scalability and analytics acceleration.
- Ensure data quality, governance, reliability and responsible AI practices, supporting both batch and near real-time data processing environments.
- Drive cross-functional collaboration across Analytics and Operations teams.
Required Qualifications
- 8+ years of experience in Business Analytics roles.
- Demonstrated hands-on experience using AI tools, Generative AI platforms or AI-assisted development environments.
- Expertise in SQL and Python (or equivalent programming language).
- Proven ability to translate complex data into clear insights through visualization and storytelling.
- Strong analytical reasoning, business problem-solving and stakeholder engagement skills.
- Excellent communication and executive presentation capabilities.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.