Data Center Manager - Data Center Support

Oracle Oracle · Enterprise · Harwood, ND +1

This role is for an experienced leader to manage teams responsible for building and supporting cloud data centers. It involves people management, IT technical abilities, and operational experience in a 7/24 mission critical environment, focusing on hardware, installation, break/fix, and capacity expansion.

What you'd actually do

  1. Provide strong leadership, direction and operational experience
  2. Growing the team by recruiting and hiring top talent
  3. Delivering expansion projects on time with high quality
  4. Collaborating and working effectively with best in class architects, engineers, product management, etc.
  5. Management and support of 15-20 Data Center Technicians

Skills

Required

  • people management skills
  • business acumen
  • IT technical abilities
  • computer hardware (Server, Storage and Networking devices)
  • managing a multi disciplined Cloud Data Center space
  • people skills
  • ability to influence groups outside your direct responsibility
  • colocation partners
  • Data Center day to day support operations
  • Installation, Field Change Orders and Hardware break/fix activity
  • ensuring timely delivery of services/tasks to meet milestones and customer KPI's
  • Interacting across functional areas and teams
  • Reacting to and managing incidents, driving resolution and after action analysis
  • Capacity expansion at all scales
  • local recruitment

Nice to have

  • strong leadership
  • operational experience
  • drive and manage escalations to rapid resolution and closure
  • work with distributed teams across the country
  • creating an environment of continuous improvement