Data Center Technician 2

Oracle Oracle · Enterprise · Ashburn, VA +1

This role involves the installation, configuration, and maintenance of enterprise servers, cabling infrastructure, and network communications within a 24/7 data center environment for Oracle Cloud Infrastructure. Responsibilities include hardware break/fix, troubleshooting connectivity issues, managing inventory, and documenting activities. The role requires knowledge of server, storage, and network hardware, with experience in IT environments and problem-solving on IT equipment.

What you'd actually do

  1. Hardware installation & configuration of enterprise servers and cabling infrastructure.
  2. Hardware Break/Fix replacement of FRUs
  3. Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
  4. Troubleshooting and resolve Telco Connectivity issues
  5. Troubleshoot & Replace Network Switch equipment

Skills

Required

  • Knowledge of server/storage/network hardware.
  • Strong interest in learning new DC concepts.
  • Strong verbal and written communication skills
  • Shift schedule (4 days a week, 10-hour shifts). Includes weekends and holidays.
  • 3+ years working in an IT environment.
  • Experience solving problems on servers, networking devices and IT equipment.
  • Inventory management experience. Ordering, receiving, and shipping server parts.
  • Experience taking on-call shifts and ability to respond to critical events as needed.
  • Experience raising issues to Sr. onsite staff and management as needed.
  • IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)
  • Install, Remove, address technical issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
  • Maintain asset inventory and update internal application as needed.
  • Be accessible via cell phone and willing to work on onsite emergency as needed.
  • Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Nice to have

  • Knowledge of trunk infrastructure is a plus
  • 2-year or 4-year degree or 3+ Years of experience
  • 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center
  • Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

What the JD emphasized

  • 24/7 data center operations