Overview
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT) Intern.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Intern, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Responsibilities
- Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines.
- Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations.
- Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption.
- Complete assigned support tickets efficiently while developing familiarity with relevant
**Key Performance Indicators (KPIs). **
- Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE).
- Help maintain a positive team environment by sharing information, collaborating across shifts, and contributing to handovers.
- Learn cross-functional data center processes to support partnerships with diverse stakeholders.
- Escalate technical, safety, or security incidents promptly as per established procedures.
- Complete all required training timely, including those related to security, data management, and environmental health and safety (EHS).
Qualifications
Required Qualifications:
- High School Diploma, or equivalent.
- Minimum of 18 years of age.
- Basic knowledge of computer hardware and components.
- Must have an interest in supporting IT equipment or related technology.
- Studying towards a relevant technical qualification.
- You need to be a South African citizen or, have residency and you must be eligible to work in South Africa.
**Background Check Requirements: **
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
- Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.
- Able to communicate effectively with multiple stakeholders.
- Proficient in written and oral English communication to support regional and global teams.
- Desire to learn, grow, and develop new technical skills.
- Flexibility to work non-standard business hours that may include weekends and/or holidays.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**