As a Site Lead for Oracle Data Centers, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.
You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally, we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able to add significant value based on existing experience whilst evolving their career upstream into Cloud Services.
- Understand the intricacies of Data Centers within your designated region.
- Conduct audits for power and mechanical capacity and oversee upgrades.
- Collaborate with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) fordesign-related issues. Liaise with local colocation partners to comprehend and synchronize site utility requisites.
- Offer after-hours support as necessitated.
- Undertake tasks such as rack setup, cabling, server powering, and handoff to internal provisioning units.
- Manage tasks via internal tools like JIRA and Confluence.
- Uphold meticulous documentation and adherence to SOPs.
- Assess and prioritize incoming and open tickets based on their severity.
- Manage inventory processes for data center equipment receipt, tracking, andshipment.
- Deploy, label, and repair fiber, copper, and telecom cables, alongside patch panel systems.
- Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.
- Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.
- Curate and maintain comprehensive technical documentation concerning corporate data centers and operational procedures.
- Collaborate with regional and business leaders to optimize performance, enhance reliability, and improve efficiency across collocated, leased, and owned data center infrastructures.
- Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.
- Offer expertise to address and mitigate global resiliency, reliability, andavailability risks.
- Facilitate the intake, evaluation, and resolution of issues related to collocated,leased, and owned data center builds, focusing on the provision of qualityimprovement recommendations.
- Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.
- Emerge as the go-to technical authority within the team and across other departments.
- Approach challenges with a positive attitude, consistently offering innovative and creative solutions.
Career Level - IC4