As a Data Solutions Lead Senior Manager you will oversee a diverse team of Data Collection owners across four sites in Europe. Your teams will be responsible for end to end execution of high impact data collections that drive improvement of General Intelligence models. You'll drive business value by ensuring your team is working efficiently and in an agile manager, tabling new approaches for our business to improve its speed and quality. You will have the technical acumen to step in and take control of high priority or challenging collections, delighting our customers and deliver meaningful change at global scope.
What You'll Do:
Manage and monitor your teams performance, creating a culture of ownership and agility in ambiguous situations Bring structure to fast paced and challenging work Own global program improvement initiatives for the Data Collection Excellence Organization Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience.
You'll also:
Act as an escalation point for challenging data collections, directly assisting senior level customers and your team. Collaborate with product and technology teams to implement effective long term solutions Consolidate customer feedback and translate it into improvement initiatives
Basic Qualifications
- Experience managing managers and global teams
- 7+ years of people management experience
- 5+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts
- Outstanding customer communication and management skills, especially in technical consultation
- Working knowledge of JSON, Command Line, and Python
Preferred Qualifications
- Bachelor's degree in Computer Science, Business or a related field
- 2+ years of technical support experience, or experience in leadership or account management positions
- Background in customer success or solution consulting
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