Dealer Services Analyst (p- Tn)

Ford Ford · Auto · Nashville, TN +1 · Ford Credit Services

This role analyzes and makes decisions on automotive loan applications, investigating potential fraud and promoting Ford Credit products. It requires understanding credit indicators, maintaining dealer satisfaction, and adhering to policies. The role involves collaboration with dealerships and customers, requiring strong analytical, sales, and communication skills.

What you'd actually do

  1. Analyze and make decisions on automotive loan applications submitted to Ford Credit.
  2. Understand divisional financing plans, programs, and requirements and practice steadfast adherence to policy and procedure.
  3. Analyze applications to determine investigation needs, including for potential fraud or misrepresentation.
  4. Promote the value of Ford Motor Company and Ford Credit products and services. Leverage relationships to effectively maintain consistent decisioning standards based on consumer/commercial credit indicators and key business metrics.
  5. Maintain a sales and relationship mindset to ensure high levels of dealer and customer satisfaction – drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives.

Skills

Required

  • Bachelor of Business Administration or related business degree and or commensurate work experience.
  • 0 - 2 years of experience in consumer and/or commercial credit, financial analysis, sales, collections, caring for customers, and relationship management.
  • Basic understanding of consumer and/or commercial credit, financial analysis, sales, collections, caring for customers, and relationship management.
  • Proficient computer skills, including the ability to utilize core applications within the Microsoft Office suite.
  • Excellent verbal and written communication skills.
  • Strong sales and negotiation skills.
  • Ability to perform multiple tasks simultaneously, while maintaining a high level of organization and time management.
  • Analytical and quick decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges.
  • Interpersonal skills, including the ability to quickly adapt communication style and approach, as appropriate.
  • Must be available to work a flexible schedule Monday-Friday, which includes some evenings, holidays, Saturdays, and Sundays.
  • Ability/willingness to travel as needed
  • Applicants need to be willing to fulfill employment obligations in a hybrid work environment

Nice to have

  • Master's Degree
  • 3+ years of experience in consumer and/or commercial credit, financial analysis, sales, collections, caring for customers, and relationship management.

What the JD emphasized

  • fraud
  • misrepresentation