Dealer Solutions Implementation Consultant

John Deere John Deere · Industrial · Poznań, Greater Poland Voivodeship, Poland · Customer Experience (CA)

John Deere is seeking a Dealer Solutions Implementation Consultant to drive the implementation of a new business solution called 'Standard Jobs' across their European dealer network. The role involves supporting dealers during roll-out, providing training, optimizing processes, and managing dealer relationships to ensure sustainable adoption and improve efficiency. The position is a 2-year contract based in Poznań, Poland.

What you'd actually do

  1. Drive deployment of the Standard Jobs solution across the Europe dealer network.
  2. Support dealers during roll-out and ensure sustainable adoption through effective implementation and training.
  3. Deliver training sessions and guide dealers through change management and digital solution adoption.
  4. Optimize processes and collaboration touchpoints to improve efficiency and dealer experience.
  5. Partner with regional and global teams (e.g., Digital Aftermarket & Customer Support - DA&CS) to support business objectives.

Skills

Required

  • University Degree in Business, Management or Agricultural/Technical Sciences
  • 1+ years of experience in dealer-facing or customer-facing role
  • English (B2) as well as German, Spanish or French (B2)
  • Good understanding of Service Excellence and Aftersales Processes
  • Strong interpersonal and communication skills with the ability to build relationships
  • Entrepreneurial mindset with a proactive and self-motivated approach

Nice to have

  • Agricultural dealership network experience
  • Interest in machinery or automotive/technical topics
  • Experience in change management