Demand Plan & Ord Sch Analyst

Caterpillar Caterpillar · Industrial · Piracicaba, São Paulo

This role manages customer inquiries for order lead time and order configuration changes, ensuring new orders and order changes are successfully received by the order system. Responsibilities include supervising new sales orders, auditing order change requests, serving as the primary contact for customer inquiries, and managing ready-to-ship dates. The role requires analytical thinking, demand management, effective communication, and problem-solving skills, with a Bachelor's degree and proficiency in Microsoft Office 365 and Power Platform tools. Experience with Python and automation is a plus.

What you'd actually do

  1. Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions.
  2. Auditing order change requests from dealers, evaluate acceptance of the order change request from a material, production plan, technical and logistics perspective.
  3. Serving as primary contact for customer inquiries; providing feedback about lead time, planned timeline, order change, order reschedules, etc.
  4. Managing and communicating ready to ship dates.

Skills

Required

  • Bachelor's degree
  • Pre-advanced level of English
  • Proficiency in Microsoft Office 365
  • Experience with Power Platform tools, including Power BI
  • Analytical Thinking
  • Demand Management
  • Effective Communications
  • Problem Solving

Nice to have

  • Previous experience in materials planning, logistics, purchasing, and operations
  • Experience with Python programming and automation