Deployed Engineer - Apac

Cognition Cognition · Coding AI · Tokyo, Japan · Customer Engineering

This role is for a Deployed Engineer at an applied AI lab that builds end-to-end software agents, specifically focusing on customer success and technical aspects of pre-sales and post-sales for their AI software engineer product, Devin. The role involves understanding customer challenges, identifying use cases, building relationships, driving adoption, and advocating for customer needs to influence the product roadmap.

What you'd actually do

  1. Own all technical aspects of the customer lifecycle—from deployment through activation, making sure our customers are successful using Devin
  2. Work closely with customers to understand their technical challenges and identify the best use cases for Devin to be a productive contributor
  3. Build deep relationships with our customers’ engineering teams to ensure smooth product integration and adoption, activating top users and driving product utilization
  4. Build! Always listen to customer feedback, have a bias towards implementing requested features yourself, and advocate for the customers’ needs with the rest of the team
  5. Be the customer oracle! Exercise your product instincts to help set the roadmap

Skills

Required

  • Degree in a STEM field
  • Proven track record of successful enterprise deployments in previous GTM or forward deployed engineering roles
  • Natural relationship-builder
  • Excellent communicator
  • Comfortable talking about complex technical topics with customers in all roles and levels
  • Thrive in ambiguous and rapidly changing environments
  • Demonstrated exceptional ability to learn

Nice to have

  • Sold highly technical products
  • Worked as a software engineer
  • Previously founded a startup
  • Competitive, highly ambitious person who loves working in high-intensity environments
  • Thrive in roles that require you to context switch quickly and handle a broad range of technical and non-technical problems
  • Like grinding

What the JD emphasized

  • customer-facing technical expert
  • pre-sales process
  • pilots
  • training programs
  • enablement resources
  • STEM field
  • enterprise deployments
  • GTM
  • forward deployed engineering roles
  • complex technical topics
  • ambiguous and rapidly changing environments
  • move fast
  • quickly grow in scope and responsibility
  • exceptional ability to learn