Deployed Engineer - Europe

Cognition Cognition · Coding AI · London, United Kingdom · Customer Engineering

This role is for a Deployed Engineer at an applied AI lab that builds end-to-end software agents like Devin and Windsurf. The engineer will be customer-facing, working directly with clients to maximize their value from the AI products, identify use cases, support integrations, drive adoption, and provide feedback for product roadmap development. The role requires a strong engineering foundation, self-direction, communication skills, and a high tolerance for ambiguity.

What you'd actually do

  1. Own all technical aspects of the customer lifecycle—from deployment through activation, making sure our customers are successful using Devin
  2. Work closely with customers to understand their technical challenges and identify the best use cases for Devin to be a productive contributor
  3. Build deep relationships with our customers’ engineering teams to ensure smooth product integration and adoption, activating top users and driving product utilization
  4. Build! Always listen to customer feedback, have a bias towards implementing requested features yourself, and advocate for the customers’ needs with the rest of the team
  5. Be the customer oracle! Exercise your product instincts to help set the roadmap

Skills

Required

  • Strong engineering foundation
  • Demonstrated track record of exceptional performance
  • Self-directed
  • Strong communication skills
  • High tolerance for ambiguity, intensity, and sustained effort
  • Willingness to travel 25-50%

Nice to have

  • Advanced in at least one modern programming language (e.g., Python, TypeScript)
  • Experience writing and debugging real software systems
  • Worked at an early-stage startup or in a role where you operated well beyond your job description

What the JD emphasized

  • customer-facing technical experts
  • deploy Devin/Windsurf into real production environments
  • lead demos and pilots
  • support integrations
  • drive adoption
  • customer lifecycle
  • customer feedback
  • advocate for the customers’ needs
  • set the roadmap
  • Strong engineering foundation
  • exceptional performance
  • Self-directed by default
  • Strong communication skills
  • high tolerance for ambiguity, intensity, and sustained effort