**Design for Service Commodity Specialist **
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
**In this position... **
This position is critical for integrating serviceability considerations early in the product development cycle, ensuring that new vehicles can be repaired efficiently, at a lower cost, and with superior customer experience. The specialist drives the "Design for Service" culture, bridging the Service Division and Product Development Internal Combustion Engine Powertrain, and Thermal Systems Engineering (IPTSE) teams to achieve ambitious Warranty Cost Reduction and Launch Readiness targets, ultimately delivering the best-in-class repair experience and the lowest possible Cost of Ownership.
This role demands a strong advocate for the 'Voice of the Dealer & Technician' as a critical input to Product Development and cross-functional teams, while consistently maintaining a 'Voice of the Customer mindset.’
What you'll do...
Improve Serviceability in Future Product Designs:
- Proactively collaborate with IPTSE Product Development (PD) teams to influence core and program design for enhanced serviceability of advanced thermal systems, next generation cooling strategies, and overall customer ownership experience.
- Engage PD teams at early design milestones to positively impact vehicle serviceability, reduce Cost of Ownership, and improve repair cost and quality for current and future models including efficient implementation of current technology and creating clear strategies for future technology.
- Monitor, introduce, and refine service requirements, ensuring compliance or approved deviations by supporting thermal system PD and embedding Service consideration.
- Strategically identify Essential Special Service Tools (ESSTs) and secure their funding through Financial Information Requests, while actively working to minimize the overall need for specialized tooling by reusing ESSTs or eliminating the need.
- Drive the achievement of targeted Warranty Cost Avoidance objectives by identifying and implementing serviceability improvements (e.g., reducing service labor times, optimizing component-level service, minimizing ESST needs)
- Monitor Work Shop Manual revisions and verify industry procedures
- Educate PD on Service considerations and answer “why” this matters to The Company
Program Launch Support:
- Become a Design for Service IPTSE Subject Matter Expert to support DFS Program Managers and Specialists via training, updates, and other support
- Create and maintain scalable internal technical resources i.e. presentations, playbooks, etc.
- Educate DFS team members on new technology being introduced to their Programs
- Participate in serviceability trials and competitive benchmarking activities.
- Support the delivery of FCSD requirements tracked via the Global Launch Scorecard (including ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Service Parts and Major Service Issues).
- Support program Team Value Management (TVM) actions with requested feedback to ensure successful TVM implementation and downstream impact.
Deliver Common and Efficient Global Processes:
- Conduct regular external visits to validate the "Voice of the Technician" and bring ground-truth data to PD.
- Work with Core PD teams to develop new service-based requirements based on data, new technologies, and lessons learned
- Own the maintenance, updates, and authoring of new service Digital Pre-assembly (DPA-4) assessments.
- Lead reviews of DPA-4 service issues for Core, Unit, and Technical Design Reviews (TDRs), facilitating escalation and alignment as needed.
- Support reviews of DPA-4 service issues for Program Review Meetings, facilitating escalation and alignment as needed.
- Support the Serviceability Process Team in developing Design for Service Processes and Training Modules.
- Utilize AI-driven insights and tools for predictive serviceability analysis and process optimization.
You'll have...
- Bachelor's degree or equivalent combination of relevant education and experience.
- 5+ years of experience supporting or leading Engineering Business Office functions.
- 5+ years of experience with cross-functional stakeholder management.
- 4+ of prototype material, purchase service, ED&T, resource planning and sourcing processes.
- 3+ years of experience demonstrating the ability to manage complex, cross functional workflows.
Even better, you may have...
- MBA or master’s degree
- 8+ years of experience leading Engineering Business Office organizations.
- Demonstrated leadership capability across functional boundaries.
- Proven project management experience in complex environments.
- Strong communication skills with experience presenting to senior leadership.
- Working knowledge of using LLMs and Dashboards to improve work efficiency
- Strong skills in Excel, PowerPoint, Word
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7 and ranges from $86,600-$144,900.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1