Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
Job Description
Job Title: ServiceNow Developer Engineer 3
Job Summary
We are seeking an experienced ServiceNow Developer Engineer 3 to design and deliver complex solutions across the ITSM, ITOM, and CMDB stack. The ideal candidate will have deep expertise in the ServiceNow platform, strong architectural capabilities, and hands-on experience implementing scalable, enterprise-grade solutions aligned with industry best practices.
This role requires a proactive team player who thrives in collaborative environments and is driven to deliver high-quality, business-focused outcomes.
Key Skills & Expertise
Strong expertise in ITSM, CMDB, Service Catalog, Event Management, Integration Hub, and platform administration
Proven experience designing and implementing complex, greenfield ServiceNow solutions
Strong understanding of platform architecture, scalability, governance, and performance optimization
Hands-on experience with:
- REST integrations
- Orchestration & CI/CD automation
- Predictive Intelligence & Now Assist
- Enterprise-level ServiceNow implementations
Experience in creating and maintaining technical documentation
Knowledge of ITSM automation tools and emerging technologies
Exposure to BMC/xMatters (preferred)
Experience building ServiceNow Portal / Employee Center solutions (advantage)
Roles & Responsibilities
- Design, develop, and implement complex ServiceNow solutions across ITSM, ITOM, CMDB, and Service Catalog
- Develop workflows, business rules, script includes, client scripts, UI policies, and Flow Designer solutions
- Architect and maintain CMDB data models, CI relationships, and governance frameworks
- Build and customize ServiceNow portals and widgets using AngularJS, HTML, CSS, and Jelly
- Develop Service Catalog items, Virtual Agent, Record Producers, and automated workflows
- Implement ServiceNow Orchestration and provisioning automation
- Configure and support Event Management integrations
- Develop and maintain REST API integrations
- Administer the ServiceNow platform (upgrades, patching, performance tuning)
- Ensure platform stability, scalability, security, and best practices
- Support CI/CD pipelines and deployment automation
- Implement and optimize Predictive Intelligence and Now Assist
- Conduct code reviews and enforce development standards
- Collaborate with stakeholders and cross-functional teams
- Mentor junior developers and support continuous improvement initiatives
- Provide production support and resolve complex technical issues
Qualifications
Bachelor’s or Master’s degree in Computer Science, IT, or related field
Proven experience as a ServiceNow Developer
Mandatory certifications:
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS)
Strong programming skills in:
- JavaScript, JSON, jQuery, GlideScript
Solid understanding of:
- ServiceNow architecture, modules, workflows, forms, and integrations
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities
Ability to troubleshoot complex technical issues
Additional Expectations
- Experience creating and maintaining technical documentation
- Stay updated with latest ServiceNow trends and features
- Continuous improvement mindset for process and delivery optimization
- Willingness to adopt new technologies and enhance existing solutions
- Strong commitment to quality and excellence
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.