Job Description
Nordstrom is a leading fashion retailer that has offered the very best of what's on-trend for men, women, and children since 1901. Today, we're shaping the future of retail—powered by technology and designed around how customers shop in a digital-first world and in our stores.
We're looking for a hands-on product manager who's energized by the details of how content moves—from the moment an image is captured or generated, through tagging, enrichment, and delivery across every channel we operate. You'll be embedded in the day-to-day of our content supply chain, working closely with creative teams, engineers, and platform vendors to keep assets flowing efficiently and build the next generation of agentic workflows that automate this work.
This is a role for someone who loves rolling up their sleeves—writing requirements, running pilots, debugging workflows, and shipping incremental improvements that add up to meaningful change. If you've worked in marketing operations, campaign trafficking, creative project management, or content production, and you're excited about where agentic AI is taking this work, we want to hear from you.
RESPONSIBILITIES Content Supply Chain Execution
- Support the day-to-day operations and continuous improvement of Nordstrom's content supply chain—from asset ingestion and metadata tagging through distribution across digital, campaign, and store channels.
- Document and map existing workflows across DAM, CMS, and campaign tooling—identifying manual handoffs, bottlenecks, and gaps that create friction for creative and merchandising teams.
- Partner with platform administrators and vendors (Adobe AEM Assets and others) to prioritize and ship configuration updates, workflow improvements, and integration enhancements.
- Maintain backlog hygiene: write clear user stories, acceptance criteria, and requirements that engineering teams can execute against.
Agentic AI Workflow Development
- Work hands-on with agentic AI tools to build, test, and iterate on automated content workflows—including asset tagging, variant generation, metadata enrichment, and channel-specific content assembly.
- Participate in POCs and pilots for new agentic platforms, documenting findings, surfacing tradeoffs, and making clear go/no-go recommendations.
- Collaborate with engineers and creative operations to define where human review checkpoints belong in automated workflows—and build those guardrails into the product.
- Stay current on agentic tooling, GenAI capabilities, and automation best practices—bring concrete ideas to the team, not just awareness.
Cross-Functional Partnership
- Work directly with photographers, stylists, creative teams, and marketing operators to understand pain points in how they create, find, and use assets—and turn those into actionable product improvements.
- Coordinate with Digital Merchandising, Marketing, and Campaign Operations to ensure assets are available, properly formatted, and delivered on time.
- Serve as a reliable day-to-day partner to engineering—unblocking questions, clarifying requirements, and helping teams ship.
Measurement & Iteration
- Track workflow and platform metrics—asset utilization, tagging accuracy, cycle time, agentic task completion rates—and use data to prioritize the next round of improvements.
- Write clear documentation: workflow SOPs, feature summaries, pilot results, and platform change logs that keep stakeholders aligned.
WHAT YOU'LL NEED Required
- 3+ years of experience in product management, marketing operations, creative/traffic operations, digital merchandizing or marketing project management—or a combination that demonstrates you've lived inside a content or campaign workflow end-to-end.
- Comfort working in ambiguous environments with multiple stakeholders—able to break down complex problems and make progress without a fully defined roadmap.
- Hands-on experience managing backlogs, writing requirements or creative briefs, and working directly with creative, engineering, or marketing teams to deliver against a plan.
- Genuine curiosity about AI and automation—you've experimented with agentic tools, prompt engineering, or workflow automation and have opinions about where it works and where it doesn't.
- Strong written communication skills—you can document a workflow, write a crisp requirement, and summarize a pilot recommendation without being asked twice.
- Attention to detail and a bias for execution—you notice when something is broken and you fix it.
Preferred
- Experience in a traffic, campaign operations, or marketing project management role—you understand how creative assets move from brief to final delivery.
- Familiarity with Digital Asset Management, CMS, or content management platforms.
- Experience with Adobe AEM Assets, Workfront, or comparable enterprise creative operations tooling.
- Exposure to agentic AI platforms, LLM-based automation, or no-code/low-code workflow tools.
- Experience in retail, e-commerce, or a content-heavy production environment.
- Bachelor's degree in Business, Marketing, Engineering, or equivalent experience.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$104,500.00 - $162,500.00 Annual
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
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