Job Description
Who We’re Looking For
We are seeking a motivated, high-energy self-starter to join our Digital Inside Sales team. In this role, you aren’t just a salesperson; you are at the forefront of the Zendesk customer experience. You are someone who thrives in a high-velocity environment, enjoys becoming a product subject matter expert, and possesses the empathy required to guide both new and existing customers through a seamless buying journey.
What You’ll Be Doing
As a Digital Sales Representative, you will articulate the value of Zendesk to informed buyers and drive conversion through strategic touchpoints.
- Lead Management: Respond to a high volume of inbound leads and existing customer inquiries via phone, chat, email, and virtual meetings.
- Consultative Selling: Conduct discovery calls and product demonstrations to help customers visualize the ROI of the Zendesk suite.
- Customer Advocacy: Act as the "voice of the customer," deeply understanding their pain points to turn prospects into long-term Zendesk champions.
- Performance Excellence: Meet and exceed weekly activity, pipeline, and revenue goals while maintaining high standards for SLAs (ticket volume, response times, and resolution).
- Collaborative Growth: Work closely with the team to hit shared revenue targets and contribute to the playbooks of this growing department.
What You Bring to the Role
Basic Qualifications
- Experience: 2+ years of professional sales experience with a consistent track record of achieving or exceeding sales targets.
- Communication: Excellent written and verbal English communication skills, with the ability to engage a global market.
- Agility: Proven ability to multitask and manage a high volume of opportunities simultaneously in a fast-paced environment.
- Presence: Ability to work in-office 3 days per week (Hybrid) following the initial training period.
Preferred Qualifications
- Industry Knowledge: Previous experience in Software as a Service (SaaS) or the broader tech industry.
- Technical Aptitude: A passion for Zendesk technology and the ability to quickly master new tools and complex internal processes.
- Strategic Execution: A blend of strategic thinking and the ability to excel at tactical, day-to-day execution.
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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.