Digital Strategy Analyst, Financial Services

Adobe Adobe · Enterprise · New York, NY

This role focuses on advising enterprise financial services customers on digital strategy and customer-experience transformation, specifically identifying and prioritizing Generative AI and agentic use cases to improve operational efficiency and compliance. The analyst will translate emerging AI capabilities into business use cases and quantify the impact of AI-driven improvements.

What you'd actually do

  1. partner with executives from Adobe’s largest and most strategic financial services customers and Adobe sales leadership to drive alignment around a vision for how Adobe’s technology can modernize customer acquisition, onboarding, servicing, and cross-sell journeys while improving operational efficiency and compliance.
  2. play a key role in leading cross-functional workstreams in support of strategic Adobe sales pursuits across Tier-1 and leading regional financial institutions.
  3. contributes to rigorous analyses, insight development, and delivery of executive-level recommendations.
  4. support customers in identifying and prioritizing GenAI and agentic use cases—such as personalized content generation, intelligent next-best-action orchestration, AI-assisted service workflows, and automated, compliance-ready content operations—and contribute to business cases and value models that quantify the impact of AI-driven productivity, faster time-to-market, improved conversion, and reduced operational cost.
  5. supports development of executive narratives and roadmaps that integrate data platforms, content supply chains, and AI orchestration into a cohesive, scalable operating model.

Skills

Required

  • Bachelor’s degree in Business, Marketing, Economics, Engineering or equivalent field
  • 2-3 years of management/technology consulting or digital agency experience, preferably in digital strategy
  • Foundational understanding of Generative AI concepts, including large language models, AI-assisted content generation, and intelligent automation, and how these capabilities apply to marketing, servicing, and operations in regulated industries
  • Ability to translate emerging AI capabilities into business use cases, experience improvements, and operational efficiencies rather than purely technical features
  • Interest in how agent-based workflows can coordinate tasks across marketing, service, compliance, and content teams to accelerate execution and reduce manual effort
  • Exceptional analytical and quantitative problem-solving skills, including conducting research, analyzing data, developing hypotheses, and synthesizing recommendations
  • Strong interpersonal skills with ability to work optimally with people at all levels
  • Ability to communicate sophisticated ideas both verbally and in writing
  • High degree of intellectual curiosity and ability to absorb new concepts quickly

Nice to have

  • Interest in business strategy, technology, analytics or experience design through coursework, extracurricular activities or work/internship experience

What the JD emphasized

  • regulated industries
  • GenAI
  • agentic use cases
  • AI-assisted service workflows
  • AI orchestration