At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Supply Chain Deliver
**Job Sub Function: **
Multi-Family Supply Chain Deliver
Job Category:
People Leader
All Job Posting Locations:
Zug, Switzerland
Job Description:
Johnson & Johnson MedTech – Supply Chain is recruiting for a Director, Customer Collaboration Excellence, located in United States, or Switzerland (remote by exception).
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-075386
Switzerland - Requisition Number: R-077858
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/
About MedTech:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Overview:
We're looking for a standards-setter and capability builder who can set the standard on how we engage with customers through best-in-class supply chain collaboration solutions — consistently, across every region and channel. As a Director of Customer Collaboration Excellence, this role will sit at the heart of our Center of Excellence, defining the playbooks, training programs, and quality frameworks that make great customer collaboration the norm rather than the exception. This role is for leaders who love defining and then turning standard methodologies into repeatable systems and measuring the impact. We encourage applicants from all backgrounds and age groups and are committed to inclusive hiring and reasonable accommodations.
Key responsibilities:
- Implement Customer Collaboration Playbook --- own end-to-end program coordination for Customer Collaboration: partner with regional teams, track progress, remove blockers, and implement stage‑gate rigor so initiatives and standards are delivered on time and on budget.
- Own and continuously improve the global customer collaboration playbook — standard operating procedures, quality frameworks, and standard methodologies. Design and deliver training programs, certification pathways, and knowledge management systems to build consistent capability globally.
- Lead communications and change enablement: develop executive communications, commercial/supply chain/ customer briefings, and operationalize change plans to drive adoption and bring value to the business. Run COE operating cadence — toolkits, communities of practice, certifications, and compliance audits.
- Design and develop performance analytics: maintain executive dashboards (portfolio health, benefits realization, critical metric variance) and surface actionable insights related to Customer Collaboration
- Capture voice of customer (surveys, NPS, VOC) and translate insights into commercial-facing narratives and action plans.
Qualifications:
Education: Minimum Bachelor's degree and/or equivalent University degree required; Advanced degree preferred.
Experience and skills:
Required:
- Minimum 8–10 years of relevant professional experience
- Experience in standards development, quality assurance, or capability-building functions
- People management experience
- Strong cross-functional stakeholder engagement skills
- Continuous improvement mindset with a track record of driving measurable quality outcomes
Preferred:
- Experience building or running a Center of Excellence or similar global standards function
- Background in MedTech, healthcare, or complex multi-regional customer service operations
- Experience in MedTech Supply Chain and Commercial roles
- Familiarity with CRM platforms (e.g., Salesforce, SAP) and knowledge management systems
- Experience with NPS/CSAT program design and voice-of-customer analytics
Other:
- Language requirements: English required.
- May require up to 25% domestic and/or international travel to other sites and locations
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
**Required Skills: **
Preferred Skills:
Analytical Reasoning, Business Continuity Planning (BCP), Customer Centricity, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Global Market, Inclusive Leadership, Inventory Optimization, Leadership, Materials Handling, Order Management, Organizing, Process Optimization, Procurement Policies, Strategic Supply Chain Management