About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa's Technology Management organization is seeking an experienced Director of Automation and Reporting to lead the strategy, development, and operationalization of automation capabilities and enterprise reporting frameworks across Visa’s Corporate IT portfolio. This leader will drive continuous improvement through process automation, and data-driven insights that enable operational excellence and informed decision-making at every level of the organization.
The Work Itself
- Own and evolve the enterprise reporting and analytics function, delivering actionable dashboards, KPI frameworks, and executive-level summaries for technology leadership.
- Define and execute a data warehouse strategy for the Corporate IT team
- Integrate data sources to the data warehouse of choice including operations data, workforce data and vendor and spend related information
- Partner with technology, engineering, and operations teams to identify, prioritize, and deliver automation opportunities that reduce toil, improve efficiency, and enhance quality.
- Build and lead a team of automation engineers and reporting analysts, setting strategic direction, managing performance, and fostering a culture of innovation.
- Define governance, standards, and best practices for automation platforms, tooling, and reporting infrastructure across the organization.
- Drive adoption of emerging technologies, including Generative AI, to accelerate automation initiatives and modernize reporting capabilities.
- Collaborate with senior leadership to develop and present operational metrics, program-level reporting, and strategic insights that inform technology investment decisions.
- Manage vendor relationships and tool evaluations to ensure the organization leverages best-in-class automation and analytics capabilities.
- Oversee budget planning and resource allocation for the automation and reporting function.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
Preferred Qualifications:
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- 8 or more years of experience in technology operations, engineering, or program management.
- 5 or more years of experience managing and leading technical teams in a large enterprise environment.
- Demonstrated experience building or scaling automation programs using tools such as Ansible, Terraform, Python scripting, RPA platforms, or AIOps solutions.
- Strong proficiency in reporting and analytics platforms (e.g., Tableau, Power BI, ServiceNow dashboards).
- Experience integrating Generative AI tools into automation or reporting workflows.
- Excellent communication skills with the ability to present complex technical content to executive audiences.
- Background in ITIL or comparable IT service management frameworks.
- Experience operating in a 24x7 global technology environment.
The Skills You Bring
- Strategic Vision: Ability to translate organizational goals into concrete automation and reporting roadmaps with measurable outcomes.
- Execution Excellence: Proven track record of delivering large-scale automation programs on time and within budget.
- Data Storytelling: Ability to synthesize complex operational data into compelling narratives for technical and non-technical audiences.
- Leadership: Inspires and develops high-performing teams in a fast-paced, global environment.
- Innovation Mindset: Curiosity and drive to continuously explore emerging technologies and apply them to real-world operational challenges.
U.S. Applicants Only
The estimated salary range for this position is $153,600.00 to $ 245,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.