Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Director, TEaL Business Enablement
Introduction to the team
The Traveler Engagement and Loyalty (TEaL) team builds relationships with travelers, driving engagement and loyalty by providing value through the ownership of the loyalty program, targeted CRM, and our co-branded credit card program. We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise.
Make an impact!
As Director, TEaL Business Enablement, you will be a trusted advisor to senior leaders and a connector across teams. You’ll bring clarity to complex problems, shape long-term plans, and lead a high-performing team that drives the initiatives that matter most for our people and our business.
In this role, you will:
- Lead end-to-end strategy, planning and governance for TEaL Business Enablement – including annual and quarterly planning, portfolio and prioritization, resourcing, and delivery governance – translating complex or ambiguous requirements into clear strategies, operating plans and execution roadmaps.
- Drive cross-functional programs with partners across Product, Technology, Analytics, Marketing, Finance and the wider business to deliver high-impact change, identifying and resolving risks and issues, and keeping stakeholders aligned around goals, scope, timelines and outcomes.
- Shape executive decision-making by crafting clear, insight-rich narratives and materials for senior leaders, providing evidence-based recommendations, options and trade-offs, and ensuring progress, risks and dependencies are well understood.
- Lead and develop a high-performing team of program and business enablement leaders – setting vision and direction, coaching through managers, creating inclusive, trusting team culture, and placing people in roles and assignments that accelerate their growth.
- Champion a product and customer mindset across TEaL – bringing a deep understanding of customer and employee needs, pain points and behaviors, and guiding the evaluation and prioritization of new ideas, journeys and solutions that improve outcomes and experiences.
- Define what success looks like for TEaL Business Enablement by establishing clear KPIs, operating rhythms and continuous improvement mechanisms that enhance program performance, communications effectiveness and stakeholder confidence.
Experience and qualifications:
- You have 10+ years of experience in strategy, business operations, program management, marketing, or a related field, ideally in a global, matrixed organization.
- You have 5+ years of people leadership experience, including leading managers and/or cross-functional teams through complex, multi-stakeholder initiatives.
- You have a proven track record leading large-scale, global customer or employee engagement programs, from design through implementation and measurement.
- You are recognized for your ability to translate ambiguous business problems into clear strategies, roadmaps and measurable outcomes, and for defining and scaling best practices across teams or capabilities.
- You bring proficient executive communication and storytelling skills, with experience advising senior leaders and influencing decisions across diverse stakeholder groups.
- You have a bachelor’s or master’s degree in business, marketing, communications or a related field; or equivalent related professional experience.
- You are seen as a thought leader in customer engagement marketing, employee experience or business enablement, with a track record of contributing to communities of practice and elevating standards in your domain.
The total cash range for this position in Austin is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.