About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
Within Client Services, Client Configuration Management (CCM) enables Visa’s clients to transact seamlessly across Visa’s global payment network. The team is trusted by clients and internal stakeholders to deliver accurate, secure, and scalable configuration outcomes that support growth, innovation, and regulatory compliance across markets.
Role Summary
The Director, Client Configuration Management (CEMEA) is a senior people leader responsible for the strategic direction, operational excellence, and transformation of Visa’s CCM function across the CEMEA region.
This role leads multi‑market teams responsible for configuring client profiles within Visa’s authorization, authentication, clearing, and settlement systems. Given the material financial, operational, and reputational risk associated with configuration changes, the Director ensures strong governance, controls, quality, and client outcomes.
The Director partners closely with regional and global Client Services leadership, Product and Technology to scale configuration capabilities, modernize operating models, and enable faster, more automated, and client‑centric service delivery.
What a Director, Client Configuration Management Does at Visa
Strategic Leadership & Transformation
- Define and execute the regional CCM strategy aligned to Client Services priorities, growth objectives, and global transformation roadmaps
- Partner with senior leadership to establish annual objectives and key results (OKRs), ensuring alignment between strategy, execution, and outcomes
- Lead strategic transformation initiatives including automation, standardization, and AI‑enabled configuration programs (e.g., Visa Program Configuration System, Visa Configuration Manager, Key Management, BIN‑in‑a‑Box, and pre‑configured solutions)
- Champion new ways of working that improve scalability, reduce risk, accelerate client onboarding, and enhance employee experience
People & Organization Leadership
- Build, lead, and develop a high‑performing, diverse, and inclusive organization across multiple markets
- Provide strong leadership to managers and senior individual contributors through coaching, clear direction, and development
- Own talent strategy including workforce planning, succession planning, capability uplift, and leadership pipeline development
- Foster a culture of accountability, collaboration, psychological safety, and continuous improvement
Operational Excellence & Risk Management
- Ensure consistent delivery of high‑quality configuration services within agreed SLAs and operational targets
- Oversee end‑to‑end operational management including demand forecasting, capacity planning, billing, quality assurance, performance reporting, and cost discipline
- Serve as the senior escalation point for complex or high‑risk client issues, ensuring timely resolution and clear executive communication
- Ensure adherence to Visa policies, controls, and audit requirements, including SOX‑governed processes and risk mitigation practices
Stakeholder Partnership
- Serve as a senior trusted partner by fostering strong, collaborative relationships with Client Success Management, Client Implementation, Technical Account Management, Client Resolution, Technology, and Product teams. Provide consultative leadership on complex configuration requirements.
- Translate complex technical concepts into clear business value for senior, non‑technical stakeholders
- Influence decision‑making at senior and executive levels through data‑driven insights, strong judgment, and strategic perspective
Continuous Improvement & Thought Leadership
- Identify operational, technical, and organizational improvement opportunities that enhance service quality, efficiency, and employee engagement
- Represent CEMEA CCM in regional and global governance forums, contributing to global standards, tooling, and best‑practice adoption
- Act as a subject matter expert on client configuration, using deep understanding of client pain points to shape service enhancements and future capabilities
Why This Role Is Important to Visa
Client Configuration Management enables thousands of high‑impact configuration changes annually that allow Visa’s clients—financial institutions, processors, and fintechs—to operate effectively on VisaNet.
These configurations are highly complex, tightly controlled, and business‑critical. Errors can result in significant financial loss, processing disruption, regulatory exposure, or reputational damage. This role ensures Visa continues to scale safely, innovate confidently, and deliver trusted outcomes for clients across a diverse and rapidly evolving CEMEA market.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
What You Will Need
- Bachelor’s degree in Business, Technology, or a related field
- 12+ years of professional experience, including significant experience in payments, financial services, or large‑scale technology operations
- Proven experience leading multi‑layered, multi‑market teams in a complex, regulated environment
- Strong track record of driving transformation, operational excellence, and measurable business outcomes
- Excellent strategic thinking, execution discipline, and problem‑solving capability
- Ability to influence senior stakeholders and represent complex technical topics in executive forums
- Exceptional communication, leadership presence, and relationship‑management skills
- Fluency in English
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.