Director, Client Service

The Trade Desk The Trade Desk · Media · Chicago, IL · Client Services

Director, Client Service at The Trade Desk, a global technology company in digital advertising. This role focuses on managing client accounts, leading teams to drive account growth, developing client relationships, and advocating for client needs internally. Requires strong leadership, client management, and programmatic advertising experience.

What you'd actually do

  1. Provide oversight to a portfolio of accounts, participating in key client meetings while navigating relationships with senior leaders and decision makers at agencies.
  2. Lead the development of portfolio-specific goals based on the company’s vision and values and responsible for tracking progress of portfolio goals on a regular basis.
  3. Motivate and empowering a team to drive consistent YoY account growth.
  4. Manage for team bandwidth, delivering a high-level of account support and reporting progress against goals to management.
  5. Thoughtfully identify future leaders of the business and grow talent on the team by developing the strengths of individuals for the next level of their careers

Skills

Required

  • Client relationship management
  • Team leadership and motivation
  • Account growth strategy
  • Programmatic advertising experience
  • Stakeholder management
  • Time management and prioritization
  • Influencing and negotiation skills

Nice to have

  • Enterprise or B2B experience
  • Developing and nurturing client relationships
  • Driving revenue growth with large customer accounts
  • Building strong relationships with internal and external stakeholders, executive team and industry groups
  • Executing in a fast-paced environment
  • Driving adoption and continuous improvement of Client Service processes, tools, and workflows
  • Developing personal and nurturing others' development
  • Highly organized with a strong attention to detail

What the JD emphasized

  • 8+ years of relevant professional experience with 4+ years of programmatic experience in trading or hands-on-keyboard function.
  • 4+ years of strong management and leadership skills through a collaborative team approach.