Director, Communications (Legal)
Capital One’s Legal Department is seeking a Director of Communications to revolutionize how we connect with our Legal Department. We aren't looking for a traditional corporate messenger; we need a high-level communications content creator who views communication as an architectural framework designed to educate, inform, and mobilize a sophisticated audience of approximately 475 tenured attorneys and legal professionals.
As the lead architect of Legal’s communications, you will move beyond tactical and operational execution to build a comprehensive communication ecosystem that leverages both traditional and non-traditional channels to drive engagement in a fast-paced, highly matrixed environment.
The Role: Architect of Influence
In this role, you will be the primary architect for Legal’s communication infrastructure. You will serve as the principal communications advisor to the General Counsel (Executive Committee Member), providing strategic support for both internal department-wide addresses and high-profile external speaking engagements. Additionally, you will partner with the Legal Senior Leadership Team, Chief of Staff, HR Business Partners and other Executive Committee Communicators to design and execute communications that drive the department's most critical initiatives.
Key Responsibilities:
- Executive Platform Management: Direct the internal and external communication strategy for the General Counsel, including keynote speeches, industry panels, and department-wide town halls.
- Strategic Framework Development: Design and execute a multi-channel communication strategy and framework tailored to the unique needs of a professional legal audience of ~475 associates.
- Leadership Partnership: Serve as a strategic consultant to the Legal Senior Leadership Team (SLT), Chief of Staff and HR Business Partners to enable consistent messaging and alignment across all legal practice areas while maintaining local voices. Partner with Capital One’s Corporate Communications Team gaining insights related to corporate-wide and external Capital One communications.
- Large-Scale Campaign Ownership: Own the end-to-end execution of department-wide and large targeted audience communications, ensuring "action-request" messaging is clear, compelling, and effective.
- Innovative Content Ecosystems: Lead the creation of engaging communication channels, virtual/in-person experiences, and storytelling initiatives that deliver highly effective messaging outside of conventional internal platforms.
- Data-Driven Evolution: Establish rigorous metrics to evaluate communication performance, using data-backed insights to pivot strategies and messaging in real-time.
Who You Are
- A Master of the "Gray Space":** **You thrive in ambiguity and enjoy solving complex problems with creative, non-obvious solutions. You are intellectually curious with a desire and the energy to enable Legal and Capital One to win.
- A "Complexity Translator":** **You have a knack for boiling down dense, complicated legal and regulatory topics into succinct, high-impact content for an intellectually rigorous audience. An Innovative Storyteller: You are curious about new technologies and channels, constantly looking for ways to push the boundaries of internal messaging beyond email and intranets.
- Relationally Intelligent:** **You can "read the room," build deep relationships with senior executives, and lead with empathy and a sense of humor.
Basic Qualifications:
- Bachelor’s degree or military experience
- At least 7 years of experience in communications, marketing, a chief of staff role or a combination.
- At least 7 years of experience creating strategic and cultural content.
- At least 7 years of experience advising executive-level stakeholders.
Preferred Qualifications:
- Bachelor’s degree in Communications, Marketing, Public Relations, English, or Journalism.
- 7+ years of experience managing complex, large-scale projects and department-wide communications in a corporate environment.
- 5+ years of experience developing creative content and frameworks for internal messaging.
- Experience managing executive presence for C-Suite or Executive Committee members in external forums.
- Proven track record of implementing non-traditional communication channels (e.g., podcasting, interactive digital platforms, or gamification) within a professional services or legal context.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
_This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. _
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $190,300 - $217,200 for Director, Communications
Richmond, VA: $173,000 - $197,400 for Director, Communications
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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