T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.
Job Overview The Director, Credit Risk Management leads the strategic oversight and delivery of fraud, credit, and collections decision engine capabilities across the customer lifecycle, ensuring robust and scalable Tier 1 and Tier 2 solutions. This role is accountable for driving innovation, operational excellence, and cross-functional alignment in a fast-paced, Agile environment.
The Director sets the strategic vision for the development, configuration, and optimization of decisioning platforms, enabling timely, data-driven decisions that manage risk and drive growth. The successful candidate brings deep technical expertise, strategic leadership, and a track record of building high-performing teams and delivering enterprise-wide initiatives. This role also serves as a senior leader and advisor, fostering alignment between risk, product, and engineering teams, and ensuring seamless integration of emerging technologies.
**Un-carrier® Responsibilities **
- Define and drive the strategic vision for credit, fraud, and collections decision engine capabilities across platforms. Identify and champion cutting-edge technologies, tools, and frameworks to evolve the credit risk management ecosystem and increase decisioning capabilities.
- Be responsible for development, testing, implementation and monitoring of risk strategies used in fraud, credit and collection decision processes.
- Collaborate with senior stakeholders across Risk, Strategy, Technology, and Business to align platform capabilities with strategic goals, clearly communicating complex technical matters to non-technical audiences.
- Build and lead high-performing, diverse technical teams by driving talent development, fostering a growth mindset, and aligning career paths with evolving organizational needs.
- Collaborate with and provide recommendations to senior management on cutting-edge development solutions, monitoring techniques, and strategies related to the system monitoring.
- Partner in developing and recommending best practice fraud an credit risk management policies for the company.
The Experience You’ll Bring
- More than 10 years’ experience leading credit risk management in a mid- to large-sized consumer lending/service business with a track record of delivering superior financial performance; combined experience in financial services and retail with a credit extension program preferred.
- At least 7 years relevant Product Management experience in an agile software product development environment.
- Shown success in delivering software with agile scrum methodologies and other commonly used tools. Experience with agile backlog/project management tools.
- Broad awareness of open source and AWS Cloud technologies.
- Additional experience in leadership including people management, team building, and conflict resolution.
- Ability to problem-solve through high-level communication.
- Bachelor’s degree in Business, Computer Science, IT or equivalent experience (preferred).
At least 21 years of age
Legally authorized to work in the United States
Travel: Travel Required (Yes/No):Yes
DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No
Base Pay Range: $167,900 - $227,100
Corporate Bonus Target: 25%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.