Director, Data Analysis - Card Customer Management Platforms
As Capital One continues to mature its Business Intelligence and Analytical capabilities, we are seeking a dynamic, high-performing Director, Data Analytics to lead its adoption of Big Data tools and other developing data technologies, both proprietary and open source. This position will have a significant impact on the business, so we are seeking someone who can take charge, think big, and deliver on their commitments.
Team Description
As the Director of Data Analysis for the Customer Management Platforms team in card, you will play a critical role in preserving Capital One’s regulatory compliance and the optimization and delivery of the highest value credit strategies in the company. In this role, you will manage a large team responsible for the risk management, accurate execution and execution optimization, and data management for a wide variety of underwriting programs. An ideal candidate will excel in people leadership for large organizations, possess a risk- and execution-oriented mindset that leaves no room for customer-facing mistakes, and the strategic muscle to shape the broader organization’s risk posture and processes in a period of rapid change.
On any given day, you will be:
- Leading the Customer Management platform’s data, risk, and operations team in US Card
- Own the efficient and effective delivery of Card’s credit limit management programs
- Oversee the risk management activities for card’s core decisioning software
- Defining the strategy and risk management framework for the future of our decisioning platform
- Driving a strategic pivot for an operations-oriented subset of the team to providing data solutions for our internal customers
- Leading governance of our data assets, including development of a governance plan and structure
- Reporting on data analysis activities to partner groups, incorporating novel reporting and data visualization techniques
- Partnering with diverse stakeholders (from Analysts to Executives) to deliver horizontally and vertically
- Actively championing the usage and adoption of data tools and solutions across the entire US Card Data Analyst community
- Working in an agile fashion, managing the set and capacity for the team
Key accountabilities:
- Partner with various engineering and enterprise functions in adopting and informing data flow standards across ingestion, transformation, access and publishing
- Driving data source and tool innovations based on stakeholder data needs, including adoption of cloud native technologies
- Development of a program to train and enhance associate skill sets and actively championing the usage and adoption of data tools and solutions across the entire RDB Data Analyst community
- Lead the ongoing migration from an on-premise implementation to a cloud based (AWS) implementation
- Strategic orientation in their ability to define roadmaps in an incremental way to support business goals
Basic Qualifications:
- Bachelor’s Degree plus at least 9 years of experience in data analytics, or Master’s Degree plus at least 7 years of experience in data analytics, or PhD plus at least 4 years of experience in data analytics
- At least 5 years of Professional Data Analysis experience
- At least 5 years of People Management experience
- At least 2 years of Big Data technology experience
- At least 2 years of Data Visualization experience
**Preferred Qualifications: **
- Master’s Degree
- 10+ years of Professional Data Analysis experience
- 5+ years of Big Data experience (AWS and Spark)
- 5+ years of cloud native (AWS) data processing experience
- 5+ years of Process Management experience
- 5+ years of Project Management experience
- 5+ years of experience with Python
- 5+ years of Data Governance experience
- 2+ years of experience with streaming data technologies (Kafka, Flink, Spark streaming)
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
This role is Hybrid, with associates expected to consistently spend three days per week in the office.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $230,400 - $263,000 for Director, Data Analysis
Richmond, VA: $209,500 - $239,100 for Director, Data Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).