Director, Enablement Excellence- Member Services

Whoop Whoop · Consumer · Boston, MA · Membership Services

Lead the strategy and execution of programs that enable best-in-class support for members, establishing standards, systems, and programs that elevate performance, readiness, and consistency across every human and AI touchpoint.

What you'd actually do

  1. Lead the strategy and execution of the programs that enable best-in-class support for our members in pursuit of our Membership Services vision: _We empower every member to perform every day_
  2. Build and own the Enablement Excellence function for Membership Services - establishing the standards, systems, and programs that elevate MS performance, readiness, and consistency across every human and AI touchpoint.

Skills

Required

  • Leadership
  • Strategy
  • Program Management
  • Customer Support
  • AI Touchpoints

Nice to have

  • Performance Management
  • Readiness
  • Consistency