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Job Category
User Experience
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
This is a strategic design leadership role focused on helping customers understand the value of the Agentic Enterprise through demos, storytelling, and experience design.
As Experience Design Director, you will lead the design vision behind Salesforce’s most strategic keynote demos, executive presentations, and customer engagements. You will work across Product, Engineering, Marketing, Communications, and Demo Engineering teams to shape experiences that are clear, credible, and grounded in how the business actually works.
This role sits at the intersection of storytelling, systems thinking, interaction design, and platform strategy. As AI reshapes how experiences are designed and built, this role will help shape how Salesforce approaches design, prototyping, and storytelling.
Responsibilities
Vision & Strategy: Lead the design vision for keynote demos, executive presentations, customer engagements, and strategic storytelling moments on salesforce largest stages.
Build strong alignment with Salesforce’s core design organization: Act as a strategic partner and collaborate confidently to ensure strategic experiences both reflect and influence the broader product experience direction.
Partner closely with Product, Engineering, PMM, Demo Engineering, and Communications teams: to align narrative, interaction, and product truth.
Translate complex platform capabilities into intuitive and compelling end-to-end customer experiences.
Craft & Excellence: Drive a culture of craft, bringing consumer-grade design and high-fidelity execution and consistency across interaction models, UX patterns, visual systems, and storytelling across surfaces including Slack, mobile, web, and voice.
Operational Discipline: Drive clarity and execution within your workstreams, ensuring high-velocity delivery without sacrificing craft. You will raise the bar through peer mentorship, design critique, and consistent improvement.
Executive Influence: Present complex design visions to key stakeholders, delivering audience-aware communications that translate design decisions into clear presentations and impact.
Qualifications
- 10+ years leading Product Design (UX), or experience design teams, delivering high-quality demos to Executive and public. within enterprise software, SaaS, platform, or AI environments.
- Strong portfolio demonstrating expertise in interaction design, systems thinking, storytelling, and complex enterprise workflows translated into compelling customer-facing experiences.
- Deep understanding of AI, AI tools, and their applications in workflow; a passion for staying up-to-date with the latest industry developments and using the latest AI tools.
- Ability to manage ambiguity and move fluidly between strategy, narrative, prototyping, and execution.
- Strong communication and cross-functional leadership skills with experience operating in high-visibility environments.
- Clear point of view on how AI is reshaping product interaction, storytelling, and the future role of design.
Why This Role Matters
Design plays a critical role in making technology understandable, credible, and actionable. In a world where AI can rapidly generate interfaces and prototypes, differentiation increasingly comes from clarity, coherence, and trust. This role helps Salesforce communicate the value of the Agentic Enterprise in ways customers can immediately understand and believe.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.