Director, Field Onboarding

Samsara Samsara · Enterprise · San Francisco, CA · Revenue Operations

This role is for a Director, Field Onboarding at Samsara, a company focused on the Connected Operations Cloud. The primary responsibility is to lead and scale onboarding and ramping programs for Sales, Customer Success, and Renewals teams to accelerate time to productivity. The role involves strategic partnership with GTM leadership, defining and operationalizing onboarding strategies, tracking KPIs, and managing a team. It is not directly related to AI/ML development but is within an enterprise AI company.

What you'd actually do

  1. Lead and scale onboarding programs for Sales, Customer Success, and Renewals to drive accelerated ramp and improve performance outcomes.
  2. Partner closely with Sales, RevOps, Product Marketing, and Enablement to align programs with business goals.
  3. Define and operationalize a global onboarding and ramping strategy, including standardizing curriculum, processes, and tools for repeatability and scale.
  4. Track and report on key program KPIs such as ramp time, attainment during ramp, onboarding completion, and engagement metrics.
  5. Identify and mitigate program risks, proactively addressing roadblocks to execution.

Skills

Required

  • Bachelor’s degree from an accredited university
  • 2–3 years of people leadership experience
  • 6–8 years of enablement experience in a fast-paced SaaS environment
  • Direct sales experience with a strong understanding of GTM motions
  • Demonstrated organizational leadership skills, including clear communication, the ability to influence without authority, and to foster collaborative environments
  • Strong communication skills, including written documentation, presentation design, and meeting management
  • Proven ability to manage complex, cross-functional programs end-to-end
  • Strong business acumen and understanding of sales onboarding best practices

Nice to have

  • Experience scaling onboarding programs for multiple GTM functions (Sales, CS, Renewals) at a high-growth B2B SaaS company.
  • Proficiency with enablement and learning platforms (e.g., Highspot, Lessonly, WorkRamp, Mindtickle) and tools like Salesforce and Google Workspace.
  • Experience in program measurement and data-driven decision making.
  • Certifications or training in adult learning, instructional design, or program management