About the Role
The Director, Head of Strategic Enterprise Partners will lead one of Uber Eats’ most critical restaurant portfolios across the United States. This leader will oversee a high-performing team of Account Executives and Customer Success Managers responsible for growing and retaining Uber’s largest and most strategic Restaurant Brand partnerships.
This role sits at the center of Uber Eats’ Enterprise business, operating at the intersection of Sales, Account Management, Operations, Product, Marketing, and executive leadership. The ideal candidate brings a strong commercial mindset, deep experience managing complex Enterprise relationships, and a proven ability to lead teams through high-growth, high-accountability environments.
This is a closed-book portfolio leadership role focused on accelerating growth within existing partnerships, strengthening long-term strategic relationships, optimizing commercial performance, and driving operational excellence across a large-scale Enterprise business.
The right leader will combine executive presence, operational rigor, and strategic thinking with the ability to coach teams, navigate ambiguity, and influence across functions. They will set the vision, raise the performance bar, and help shape the future of Uber Eats’ largest Restaurant Brand partnerships.
What You’ll Do
- Lead and develop a world-class team of Account Executives and Customer Success Managers responsible for Uber Eats’ largest Restaurant Brand partnerships across the US
- Own the strategy and performance of a large Enterprise portfolio, driving growth across revenue, profitability, product adoption, and long-term partner retention
- Build and maintain strong executive-level relationships with key merchant stakeholders, including C-suite and senior operational leaders
- Operate as a player-coach on complex negotiations, escalations, renewals, and strategic growth opportunities
- Drive joint business planning with merchant partners, aligning Uber’s capabilities and investments to partner priorities and measurable business outcomes
- Partner cross-functionally with Operations, Finance, Product, Marketing, Legal, and Strategy teams to execute against Enterprise priorities and remove barriers to growth
- Influence commercial strategy and investment decisions by leveraging data, market insights, and financial analysis to optimize portfolio performance
- Identify opportunities to improve operational rigor, scalability, and consistency across account management and customer success motions
- Help shape Uber Eats’ Enterprise merchant strategy by surfacing industry trends, competitive insights, and partner feedback that inform product and go-to-market priorities
- Establish a culture of accountability, coaching, and continuous improvement that elevates team performance and leadership capability
- Drive disciplined forecasting, business reviews, and execution against quarterly and annual business goals
Basic Qualifications
- 10+ years of experience in Enterprise sales, account management, business development, partnerships, strategy, or operations
- 5+ years of experience leading and developing high-performing managers and customer-facing teams
- Proven track record managing large-scale Enterprise partnerships and leading complex commercial negotiations
- Experience owning or influencing revenue growth, portfolio performance, and long-term strategic account outcomes
- Strong executive presence with demonstrated ability to build credibility and influence with C-suite stakeholders internally and externally
- Strong analytical and financial acumen with the ability to use data to drive decision-making, investment prioritization, and business strategy
- Demonstrated ability to operate effectively in fast-paced, ambiguous, and highly cross-functional environments
- Outstanding communication, organizational, and stakeholder management skills
- Experience building scalable processes and driving operational excellence across large teams or portfolios
Preferred Qualifications
- 12+ years of experience in Enterprise sales, partnerships, customer success, or business development within technology, marketplace, eCommerce, SaaS, QSR, or related industries
- Experience leading teams responsible for large, strategic Enterprise accounts in a quota-carrying or revenue-driving environment
- Strong understanding of the restaurant, delivery, or marketplace ecosystem, including competitive dynamics and operational drivers
- Experience structuring and negotiating complex commercial agreements, including MSAs, SOWs, renewals, and growth partnerships
- Demonstrated ability to lead through change, elevate organizational performance, and develop future leaders
- Passion for building high-performing teams grounded in accountability, collaboration, and customer impact
For Chicago, IL-based roles: The base salary range for this role is USD$215,000 per year - USD$239,000 per year.
For Dallas, TX-based roles: The base salary range for this role is USD$215,000 per year - USD$239,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
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Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.