Director, Mission Control (r4809)

Shield AI Shield AI · Defense · Dallas, TX · Customer Operations

Director of Mission Control responsible for enterprise fleet allocation, configuration posture, and operational prioritization across all Aircraft Division product lines. This role acts as the authoritative arbiter of competing fleet demands, balancing customer commitments, test requirements, training events, deal capture activities, and long-term technology roadmap objectives. Requires deep understanding of Shield AI's business model, contract structures, market dynamics, aircraft configurations, and cross-functional interdependencies. Decisions have significant operational and financial impact.

What you'd actually do

  1. Serve as the enterprise authority for fleet allocation, configuration posture, and operational prioritization across all Aircraft Division product lines.
  2. Ensure aircraft, ranges, and operational resources are allocated in alignment with enterprise priorities, contractual obligations, revenue objectives, and mission readiness requirements.
  3. Act as the authoritative arbiter of competing fleet demands, balancing customer commitments, test requirements, training events, deal capture activities, and long-term technology roadmap objectives.
  4. Maintain the enterprise fleet ledger, supervise configuration posture decisions, validate operational requirements, and oversee range allocation and mission approval processes.

Skills

Required

  • Bachelor's degree in Aviation Management, Engineering, Business, Operations Research, or related field.
  • 12+ years of experience in aerospace, defense, aviation operations, program management, or enterprise resource allocation roles.
  • Demonstrated experience making high-impact operational decisions with financial, contractual, or revenue implications.
  • Deep understanding of aircraft operations, configuration management, and mission planning principles.
  • Proven ability to balance competing enterprise priorities in high-tempo, high-stakes environments.
  • Experience interfacing with senior leadership, program managers, business development teams, and operational leaders.
  • Strong analytical and decision-making capabilities with the ability to synthesize operational, financial, and strategic inputs.
  • Excellent communication skills, including the ability to adjudicate resource conflicts with clarity and authority.
  • Experience developing governance structures, operational processes, and decision frameworks.

Nice to have

  • Advanced degree (MBA, M.S. in Engineering Management, or related field).
  • Experience in fleet management, air operations centers, mission planning cells, or enterprise scheduling organizations.
  • Prior military experience in aviation operations, air tasking orders (ATO), or operational command centers.
  • Familiarity with revenue recognition models, government contract structures, and deal capture strategies.
  • Experience supporting multi-product or multi-theater aircraft operations.
  • Knowledge of range management, airspace coordination, and regulatory approval processes.
  • Experience building enterprise dashboards, fleet tracking systems, or operational data tools.

What the JD emphasized

  • high-impact operational decisions with financial, contractual, or revenue implications
  • balance competing enterprise priorities in high-tempo, high-stakes environments
  • adjudicate resource conflicts with clarity and authority