Director, Nam Product Management

Mastercard · Fintech · Toronto, ON +2 · Product Management

Director of Product Management for Mastercard's Operational Intelligence product suite in North America, focusing on go-to-market execution, cross-functional collaboration, and product enhancements. Supports US and Canadian markets, including regulatory and compliance requirements for Canada.

What you'd actually do

  1. Contribute to the development and execution of go‑to‑market plans for Operational Intelligence products, ensuring alignment with regional and global priorities
  2. Collaborate with cross-functional teams including global product, NAM regional product, sales, account management, and client services to ensure a cohesive customer experience for BMI products from pre-sales through execution
  3. Monitor customer feedback, market trends, and product performance to inform product enhancements and GTM adjustments
  4. Lead the development of localized sales enablement materials, including product decks, use cases, case studies, and playbooks
  5. Provide product expertise during customer meetings, RFP responses, proposals, and internal deal reviews

Skills

Required

  • product management
  • go-to-market strategy
  • cross-functional collaboration
  • stakeholder influence
  • payments technology understanding
  • strategic thinking
  • analytical skills
  • communication skills
  • relationship building

Nice to have

  • Bachelor's degree in business, economics, marketing, finance, information systems or a similar field or equivalent experience

What the JD emphasized

  • regulatory and compliance requirements of the Canadian market
Read full job description

Job Title:

Director, NAM Product Management

Overview:

The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services leverage our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. The Services organization is critical for the sustained, long-term growth of Mastercard.

Within Services, the Business & Market Insights (BMI) team plays a critical role in accelerating growth across North America. This role will support the Operational Intelligence product suite across US and Canada.

The successful candidate will be passionate about driving go-to-market (GTM) execution and work closely with cross-functional partners, including Sales, Client Services, and Global Product to bring differentiated, insight led solutions to market.

The Role: • Contribute to the development and execution of go‑to‑market plans for Operational Intelligence products, ensuring alignment with regional and global priorities • Collaborate with cross-functional teams including global product, NAM regional product, sales, account management, and client services to ensure a cohesive customer experience for BMI products from pre-sales through execution • Monitor customer feedback, market trends, and product performance to inform product enhancements and GTM adjustments • Lead the development of localized sales enablement materials, including product decks, use cases, case studies, and playbooks • Provide product expertise during customer meetings, RFP responses, proposals, and internal deal reviews • Identify, prioritize, and operationalize new customer segments, verticals, and use cases to accelerate product expansion and market penetration • Support regulatory and compliance requirements of BMI products relevant to the Canadian market

All About You: • Passion for analytical skills. Applying data insights to drive innovation and better business decisions • Ability to act with a persistent sense of urgency • Strong communication skills and adept at stakeholder influence • Understanding of payments technology and application of that knowledge to address customer/market needs • Ability to think strategically about complex issues, driving thoughtful recommendations and action plans • Self-starter, highly organized, collaboration-minded and results driven • Ability to multi-task and work on multiple projects in a fast-paced environment • Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions • Bachelor's degree in business, economics, marketing, finance, information systems or a similar field or equivalent experience

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.