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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
At Salesforce, we believe technology should serve the greater good — powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Missionforce is Salesforce's dedicated business unit revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows.
We are seeking a Director of Operations to join our Missionforce team based in D.C.. This is a high-impact role supporting our Customer Success Group (CSG) in delivering the best of commercial technology to mission-critical work across the U.S. Department of Defense (DoD), Intelligence Community (IC), and Aerospace & Allied Nations. You will bring operational rigor to a dynamic, high-growth business segment while driving cross-functional coordination and executing critical business initiatives.
Responsibilities:
- Serve as the primary liaison across cross-functional projects, ensuring all initiatives align with broader organizational goals and maintain clear communication of risks, dependencies, and resolution paths.
- Develop and manage detailed program plans — including scope, schedule, and budget — while presenting status reports and recommendations to senior stakeholders and executive steering committees.
- Lead rhythm of business operations, executive communications, and key global initiatives in support of strategic planning.
- Provides leadership, coaching, and development to direct reports, ensuring compliance with required processes, procedures, and training.
Required Qualifications:
- 10+ years of experience managing complex project implementations or leading successful Agile development teams.
- 5+ years in a people leadership role directly managing and mentoring high-performing teams.
- Exceptional written and verbal communication skills, with a proven ability to articulate complex concepts to both technical and non-technical stakeholders and influence leaders without formal authority.
- Foundation in the Salesforce platform, ideally backed by Salesforce certifications.
Preferred Qualifications:
- Prior consulting experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
- Background in defense or aerospace industries, or operational military and logistics experience.
- Project Management Professional (PMP) certification.
- Understanding of the Software as a Service (SaaS) business model and complex business-to-business (B2B) sales processes.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.