About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa Acceptance Platform, a Visa solution, is a global leader in eCommerce payment processing, risk management, and security capabilities.
The Director, Acceptance Risk Fraud Solutions partners closely with other Acceptance Risk product leaders, key stakeholders, and clients to define and execute product strategy for assigned initiatives or capability areas, including key components of Decision Manager. This role is accountable for advancing strategy and execution within their areas of responsibility in support of revenue growth and retention, platform performance and scalability, and the evolution of fraud and risk capabilities aligned with Visa Acceptance Solutions and the broader payments ecosystem.
This role owns product strategy and delivery for defined initiatives within the Acceptance Risk portfolio, working in close partnership with Acceptance Risk leadership to ensure alignment with broader product strategy and priorities.
Product Strategy
- Define and deliver product strategy for assigned initiatives or areas of responsibility, aligned with Acceptance Risk and Visa Acceptance Solutions priorities.
- Design, develop, and launch new products and enhancements based on segment, regional, and partner needs.
- Execute product strategy for assigned initiatives in close coordination with broader Visa Acceptance Solutions and other Acceptance Risk product teams.
- Support multiple go‑to‑market channels, including direct sales and partner distribution (e.g., merchant banks, ISOs).
- Participate in generative and usability research, apply insights to drive segmentation, product direction, enhancements, and marketing activities.
- Identify and evaluate opportunities within owned initiatives to drive revenue growth, retention, and platform performance, and build supporting business cases.
Product Delivery
- Develop and drive execution of roadmaps for owned products, capabilities, or initiatives.
- Partner with Technical Product Managers and engineering teams to define requirements and deliver high‑quality, scalable solutions.
- Commercialize new enhancements for owned initiatives across relevant client segments, including partner distribution channels.
- Lead and influence cross‑functional teams spanning Product, Technology, Sales, Support, Marketing, and Program Management to deliver results.
Thought leadership
- Act as a thought leader and evangelist for assigned Acceptance Risk fraud solutions internally and externally.
- Develop compelling narratives and value propositions that articulate customer value, differentiation, and measurable outcomes.
- Engage directly with strategic partners and clients to represent product vision, gather feedback, and build advocacy in the market
The ideal candidate will have significant experience in the payments industry, product strategy, transaction fraud management practices, and in working through global partner distribution channels. The candidate must be a creative problem solver who works well in a highly collaborative environment, can bring structure to ideation efforts, and has an ability to effectively communicate at all levels of the organization. The candidate must be able to demonstrate over time specific risk product expertise to both internal and external clients.
Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm for bridging risk initiatives and reseller priorities are critical qualities for success. This person will focus on working not only internally with product development to deliver breakthrough results, but also externally evangelizing those results to the global marketplace. Above all, this person must intrinsically be a champion for our risk products and promote usage within the company and to global clients. This position may require occasional travel to client sites and Visa locations around the globe.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- 7+ years’ experience in **Product Strategy and, or Management. **
- Specific industry experience in **eCommerce **and direct responsibilities for managing the prevention of transaction or merchant (seller) fraud.
- Direct, hands-on experience with development, deployment and configuration of fraud strategies within a merchant or acquirer context to meet specific fraud objectives, i.e., minimizing chargebacks, false positives or operational costs. Hands-on experience with risk mitigation tools.
- Understanding payments and fraud landscape and ability to translate product strategy into executable plans.
- Proven history of **managing risk-based products **through phases of a product’s lifecycle - from concept through management and ultimately sunset.
- Direct experience managing the design, development, implementation and maintenance of risk products for the small or mid-market merchants.
- Able to build relationships and gain exposure to internal and external client leadership teams through demonstrating key domain expertise.
- In-depth knowledge of **Visa and Cybersource risk products **with the ability to identify potential synergies gained through partnership offerings, or market gaps.
- Firm understanding of consumer authentication protocols, including 2nd factor, 3d secure 1.0 and 2.0 and differences between regional and card brand implementations.
- Working knowledge of statistical models, rule-based fraud detection and chargeback mitigation solutions and their impact on card not present transaction processing.
- Familiar with current and future government regulations, specifically with the impact and opportunities associated of PSD2 and local privacy directives
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.