Director Product Management, Small Business Bank
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
The Team
In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.
As a Product Leader, you will lead the product strategy and execution for real-time decisions about whether to approve or decline customer applications and transactions based on customer eligibility, risk profile, and fraud exposure. This role is responsible for shaping the future of how these automated decisions balance customer experience against potential fraud losses. You will lead a team of talented product managers and work cross-functionally with engineering, design, marketing, and operations to deliver best-in-class digital experiences.
We are looking for a Product Manager to join our Decisioning Product team in Capital One Small Business Bank. You will define, build, and accelerate risk management solutions for pre- and post-booking experiences that enable us to serve small business customers quickly and in a well-managed way. Your role will be equal parts coach, visionary, and problem solver, and you will be responsible for leading a high-impact, associate product team, co-creating a vision for the future, gaining broad stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while knocking down all the things that slow us down.
What we're looking for:
- Collaborative and inspirational product leadership experience.
- Hands on experience managing the intersection of product and operations in a well-managed way.
- A strategic thought partner, capable of communicating and influencing senior leadership. You have the ability to collaborate across the enterprise, building relationships with key stakeholders.
- A strong team builder and leader at scale, with a management and recruiting style that is collaborative, energetic, mindful, and innovative.
- Results orientation; ability to set ambitious goals, remove obstacles and hold themselves and others accountable for achieving challenging results for our customers and business.
- Intellectual curiosity; interest in understanding and experimenting with new leading edge technologies and ways of thinking.
- Ability to establish credibility with, as well as motivate and mentor, highly accomplished product managers, engineers, designers and other colleagues.
- Demonstrated ability to employ judgment and experience to make rapid and complex decisions.
- Highly developed interpersonal, presentation, and communications skills (written and verbal).
Basic Qualifications:
At least 7 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
- A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $230,400 - $263,000 for Director, Product Management
New York, NY: $251,400 - $286,900 for Director, Product Management
Richmond, VA: $209,500 - $239,100 for Director, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).