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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
As the Director of Product & Pricing Operations, you will lead and drive a team of high performing individuals as Salesforce reimagines its Lead to Cash technology and delivers on its transformational vision. Working with cross functional teams this role will be responsible for engaging in and supporting the Product and Pricing Operations teams involvement in technical implementations and updates.
What You'll Actually Be Doing
Leadership & Team Management
- People Leadership: Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.
- Strategic Roadmap: Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high-impact initiatives.
- Cross-Functional Influence: Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.
Release & Capacity Planning
- Release Governance: Own the "Operational Readiness" checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.
- Capacity Management: Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.
- Lifecycle Management: Oversee the end-to-end implementation and testing of new product configurations, ensuring compliance with global financial controls.
- Operational Enablement: Own the post-release training and documentation framework, ensuring Product Operations and support teams are fully equipped to handle new product structures post-launch.
Pricing Architecture & Execution
- SKU & Price Book Strategy: Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.
- Systems Optimization: Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.
- Global Governance: Establish standards for price book management to ensure data integrity across various regions and currencies.
Process Transformation
- Operational Excellence: Identify and lead large-scale process improvements to reduce friction in the "Lead-to-Cash" cycle.
- Risk Mitigation: Manage project-level risks, tracking system requirements and technical dependencies to prevent launch delays.
- AI & Automation Strategy: Leverage predictive analytics and AI-driven workflows to automate routine SKU management and enhance the precision of global pricing models.
You're Our Person If...
- Leadership: 8+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people-management capacity.
- Domain Expertise: Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred) and price book architecture.
- Strategic Planning: Proven track record in Release Management and Capacity Planning within a SaaS or high-growth tech environment.
- Analytical Power: Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive-level recommendations.
- Project Rigor: Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi-quarter, cross-departmental initiatives.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.