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Director, Renewals EMEA
An overview of this role
As Director, Renewals EMEA, you will play a key role in helping GitLab retain and grow customer relationships across the region through thoughtful planning, strong execution, and close partnership with internal teams. You will lead the regional renewals strategy and help build a consistent, scalable approach to renewals that supports customer outcomes and business goals. Working closely with Sales, Customer Success, channel partners, Revenue Operations, and Legal, you will guide the end-to-end renewals motion, improve forecast visibility, and help teams respond early to risk and opportunity. In this role, you will also contribute to how GitLab evolves its renewals processes, systems, and operating rhythm in a fast-moving environment. This is an opportunity to lead a high-impact function at a company that values transparency, iteration, and results while serving customers across a diverse EMEA market.
Some examples of our projects:
- Building and improving regional renewals programs that increase predictability, support customer retention, and create clear operating processes
- Partnering with Sales, Customer Success, channel partners, Revenue Operations, and Legal to manage complex renewal workflows and improve forecast accuracy
What you’ll do
- Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders.
- Develop and communicate the regional renewals strategy, helping prioritize team efforts, initiatives, and goals in support of business outcomes.
- Own and drive the renewals process in collaboration with Sales, Customer Success, channel partners, Revenue Operations, and Legal.
- Hire, coach, and support a high-performing renewals team, with a focus on accountability, development, and delivery against key performance indicators.
- Continuously improve renewals processes, policies, and playbooks to increase predictability, efficiency, and customer satisfaction.
- Identify and manage renewal risk and expansion opportunity across the region while maintaining visibility into the renewals forecast.
- Drive improvements in systems, data quality, and automation to support more effective renewals execution and stronger operational insight.
- Negotiate and execute renewal agreements in alignment with customer goals and internal policies while helping the organization meet retention-focused metrics.
What you’ll bring
- Experience leading renewals, retention, sales, or related customer-facing functions in a SaaS or subscription business.
- Demonstrated ability to deliver against revenue-related goals and operate effectively in a fast-paced, evolving environment.
- Experience developing, leading, and growing teams, with a people-first approach to coaching and performance management.
- Strong ability to work across functions and influence stakeholders with different priorities, including Sales, Customer Success, channel teams, Revenue Operations, and Legal.
- Data-informed decision-making skills, including experience using systems, reporting, and process improvements to increase operational effectiveness.
- Understanding of both direct and channel go-to-market motions and how they affect the renewals lifecycle.
- A values-aligned leadership style with the ability to model collaboration, transparency, and accountability in a remote environment.
- Ability to use GitLab.
About the team
The Renewals team at GitLab is responsible for helping customers continue their journey with GitLab by managing a renewal process that is clear, timely, and aligned with customer needs. We work across regions and functions to support retention, reduce risk, and create a better customer experience at important moments in the subscription lifecycle. Our work requires strong coordination, sound judgment, and a steady focus on process quality, forecasting, and partnership. As part of a distributed organization, we operate with a high degree of ownership and asynchronous collaboration while staying closely connected to broader go-to-market priorities across GitLab. If you enjoy building structure, improving operations, and helping others do their best work, you will thrive with us.
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How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Home Office Support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
**Country Hiring Guidelines: **GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.