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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Renewals Director is a lead role in the Customer Success and Growth organization at Salesforce. The Renewals Director is responsible for leading renewal professionals dedicated to protecting and growing revenues in their designated territory. The Director is responsible for leading the vision and strategy for their team's activities — including identifying and forecasting attrition risk, designing and executing renewals strategy in territory, and working with leaders in Sales and Customer Success. Directors are responsible for ensuring their team and customers are set up for success while maximizing financial results for Salesforce.
Responsibilities:
- Lead one or multiple teams of dedicated renewals professionals and develop strong alignment with key stakeholders at the executive level to influence policy/process, identify gaps, and proactively address them
- Support direct reports by participating in and leading client meetings, engaging corporate resources as required, and providing ongoing mentoring and development
- Serve as a trusted advisor to Sales and Customer Success leadership in territory; build a monthly meeting cadence with Sales and CS leadership
- Drive forecasting excellence through weekly forecast meetings with the team and develop and educate on best practices across the team
- Maximize account growth by ensuring the team plays an active role on extended account teams and identifies incremental opportunities upon contract renewal
- Develop and execute win/win negotiation strategies for all contract renewals that maximize contract value while protecting and enhancing customer trust
- Take a lead role in collaborating with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies
- Ensure the team effectively identifies customer requirements, uncovers roadblocks, and demonstrates strong account management and commercial capabilities to drive renewal events to on-time closure
- Provide executive management with complete visibility to renewals, solicit executive involvement as required, and take the lead in developing resolution strategies
- Accurately maintain and forecast a rolling 120-day forecast of renewals in territory
- Ensure the team achieves financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via up-sells, cross-sells, and add-ons
Required Skills/Experience:
- 10+ years of demonstrated success in Sales, Renewals, Operations, or Account Management with a strong focus on negotiating contracts
- Previous experience leading, developing, and mentoring a team
- Proven track record of overachievement of quota and KPIs; strong organizational, operational, and analytical skills
- Exceptional negotiation skills including value-based contract negotiations at the CXO level; ability to mentor and coach these skills to your team
- Excellent financial acumen, process, and policy management skills
- Strong customer management skills with a strategic mindset to enable persuasive conversations with customers
- Ability to manage, analyze, and track data for a sophisticated and complex renewal cycle
- Ability to work in a fast-paced, rapidly changing environment; must be able to travel 3-5 times a year for team meetings
- Experience with Salesforce.com required
- Bachelor's Degree
Desired Skills/Experience:
- Knowledge of Salesforce/MuleSoft product and platform features, capabilities, and best use
- Experience negotiating complex multi-year services contracts
- Experience with an enterprise CRM or customer service applications
Leadership Qualities:
- Passion: Passionate about Customer Success
- Beginner's Mind: Always learning; approaches each interaction with an open mind, great listener, and hands-on
- Thought Leader: Strong point of view and executive presence; confident but not arrogant, great storyteller
- Urgency: Ability to move fast and drive business value and results
- Ohana: Embodies Aloha culture — a team player that everyone enjoys working with, with a generous heart
- Trust: Trusts the company's core values
- Adaptable: Excels in a dynamic, ever-changing environment
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,400 - $207,900 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $170,940 - $228,690 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.