Overview
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. By joining the Microsoft Customer and Partner Solutions (MCAPS) Academy team, you can play an important role in this mission. As the Director, Sales Learning Program Manager you will play a key role within the team leading key skilling programs and project initiatives to enable our sales teams to be consultative sellers and deliver strong business value. You will lead and manage a large portfolio of skilling programs, and cross-team and cross-organizational virtual teams to help develop and deliver skilling programs. Our candidate has sales expertise, highly relevant experience collaborating across teams, building on demand and virtual learning experience, and delivering high impact, complex programs. We have an amazing team and a startup, can-do environment. We are seeking an individual with a growth mindset and a track record of delivering excellence, leading from anywhere and managing through ambiguity. Are you up for the challenge?
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
Responsibilities
- Lead and manage the overall strategy and portfolio of skilling programs for Microsoft customer and partner facing roles, as individual contributors and managers for, Microsoft Customer and Partner Solutions (MCAPS) Academy executing through program/project management excellence
- Lead cross-team and organizational virtual teams to deliver program and project initiatives for MCAPS Academy organization that deliver business value.
- Collaborate with business partners in the MCAPS organization by aligning on business and learning needs to inform skilling needs for field roles
- Collaborate with Global Skilling Strategic Skilling Managers to analyze new and existing skilling needs and business requirements, skilling plans, and project initiatives
- Develop and maintain strong communications and relationships across your business partners and internal MCAPS teams
- Design and develop engaging learning content by applying proven instructional design principles, ensuring materials are learner-centric, interactive, and aligned to business objectives
- Drive innovation and experimentation into programs to drive high levels of engagement and efficacy with our learners
- Be data-driven, monitoring and tracking adoption and reach of program portfolio and initiatives and drive continuous improvement based on feedback and data-driven analysis.
- Be AI forward, accelerating AI and Copilot usage by prioritizing hands-on learning, experimentation, and deployment of meaningful AI/Agent solutions.
- Embrace uncertainty, take risks, and learn quickly from mistakes while looking to achieve more through technology and innovation.
- Other: Embody our culture and values
Qualifications
Required/minimum qualifications
- Master's Degree or equivalent AND 5+ years experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 7+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR equivalent experience.
**Additional or preferred qualifications **
- Customer or Partner facing manager role experience.
- Program Management experience.
- Content Design and development experience.
Integrated Learning & Skilling IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**