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Director, Sales Process & Technology
About the Job
As the Director of Sales Process & Technology, you are the architect of how our revenue organization operates and scales. This is a pivotal, high-leverage role sitting at the nexus of strategy, process & operational excellence, and technology transformation. You will design the frameworks that drive competitive advantage, operationalize them through structured processes and systems, optimize them using data and AI and ensure adoption through effective change management and structured playbooks.
This role requires a rare combination of capabilities:
- Process discipline—building repeatable, scalable, governance-driven operational systems
- Technical depth—understanding how CRM, data, and AI work together to unlock insights and drive execution
- Executive presence—influencing C-suite and VP stakeholders, challenging assumptions, and driving organization-wide adoption
Key Responsibilities
- Design, document, and implement core sales processes (qualification, forecasting, pipeline discipline, deal progression, stakeholder engagement)
- Build and manage high-stakes, cross-functional projects from the ground up, ensuring GTM design is maintained with unwavering integrity and high standards
- Establish leading indicators, KPIs, and process metrics that provide material insights and hold the organization accountable
- Bring structure and clarity to complex programs; translate operational data into compelling, high-level narratives for executive audiences
- Own systems strategy and mastery; understand system architecture, data flows, and integration points across CRM, CPQ, order management, sales intelligence platforms and more
- Serve as the business owner for major technology implementations; define success criteria, manage scope, and own business outcomes
- Partner with IT and technology teams to ensure technical deliverables align with business strategy and timelines
- Lead with AI to design and deliver revenue-driving optimizations across people, process, data, and technology
- Design and execute change management strategies for large-scale organizational "resets" or process transformations
- Maintain a forward-looking stance on emerging technologies and competitive best practices; recommend and pilot innovations
Required Qualifications
- 7+ years of experience in Revenue Operations, IT, Business Operations, or Sales Operations within a fast-paced, innovative environment
- Proven ability to establish highly structured, centrally driven processes and drive them to successful execution
- Proven success in building and managing high-stakes, cross-functional programs from the ground up
- Deep understanding of sales methodologies, pipeline discipline, and forecasting
- Demonstrated ability to design, document, and implement scalable, measurable processes; evidence of improving efficiency and/or organizational capability
- Experience leading large-scale organizational technology implementations and change management initiatives; proven ability to drive adoption despite organizational resistance
- Mastery of Salesforce and the broader sales tech stack (CRM, CPQ, order management, sales intelligence platforms); hands-on experience with configuration and customization
- Demonstrated understanding of how CRM, data architecture, and analytics work together; ability to discuss integrations, data mapping, and ETL processes with confidence
- Demonstrated ability to influence C-suite and VP-level stakeholders, challenge the status quo, and maintain strong professional buy-in
- Exceptional written and verbal communication skills; ability to translate complex operational data into compelling, high-level narratives
- Strong business acumen: you think in terms of ROI, strategic advantage, and organizational impact—not just feature lists or technical elegance
- Pedigree from a high-growth SaaS company; experience scaling from product-market fit through significant ARR expansion
More about OutSystems
OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.
As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.
We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.
OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.
Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.
Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports.
Working at OutSystems
Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.
What do we have to offer you?
- A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.
- Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.
- A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.
OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.