Director, Security & Risk Gtm

ServiceNow ServiceNow · Enterprise · Dallas, TX +1 · Consulting

This role is for a Director of Security & Risk Go-to-Market (GTM) strategy for US Enterprise Industries at ServiceNow. The primary focus is on driving GTM execution, customer engagement, and operational excellence for the CISO solutions portfolio. Responsibilities include developing and refining GTM strategies, enabling the field, leading regional activations, designing engagement models, refining messaging, and analyzing business KPIs. The role requires experience in GTM strategy, business operations, or customer success, with a proven track record in strategic initiatives and influencing senior stakeholders. Experience in SaaS, cloud, or enterprise technology is preferred. While the company utilizes AI-enhanced technology, this role is focused on the go-to-market strategy and execution of security and risk solutions, not the direct development or research of AI/ML models.

What you'd actually do

  1. Engage directly with a broad set of customers, ensuring their needs are understood and met. Foster strong relationships and drive adoption through practitioner-led advocacy and feedback loops.
  2. Develop, prioritize, and refine GTM strategies specific to the US Enterprise Industries. Integrate market and customer feedback to continuously improve offerings and regional positioning.
  3. Enable and activate the field on all CISO solutions GTM plans, ensuring cohesive execution and alignment with business objectives of Field.
  4. Lead the immersion and activation of GTM initiatives within distinct regional beats, driving scalable and consistent execution across teams, to maximize pipeline generation, progression, and new net annual contract value (NNACV) for the region.
  5. Design and execute scalable engagement models that reach multiple customers simultaneously, maximizing impact and pipeline generation.

Skills

Required

  • GTM strategy
  • business operations
  • customer success
  • senior role experience
  • strategic initiatives
  • operational execution
  • stakeholder engagement
  • executive decision-making
  • analytical skills
  • communication skills
  • storytelling skills

Nice to have

  • SaaS
  • cloud
  • enterprise technology
  • MBA or equivalent advanced degree

What the JD emphasized

  • 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.
  • Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
  • Deep experience engaging with senior stakeholders and influencing executive decision-making.