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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
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Salesforce is seeking an outstanding leader to join our ASEAN team as our Singapore-based Director of Success Plan Sales. The successful candidate will lead a specialist sales team in growing the Success Plan alongside every Salesforce license opportunity, and collaborating tightly with Core and Cloud Sales and other cross-functional teams such as Account Success teams. This individual will lead the ASEAN Success Plan Sales team (Premier & Signature), and be responsible for developing, communicating, and delivering a successful sales strategy while supporting coverage and growth of the ASEAN business.
Duties & Responsibilities:
- Driving bookings and exceeding ACV targets to grow the Success Plan business
- Accurate reporting on sales activity and forecasting to senior sales management
- Creating and gaining executive agreement on a Success Plan sales strategy that is co-owned by Core & Cloud license Sales and Success organizations
- Engaging at the C-level in enterprise customer organizations to position the value of Success Plans
- Developing a winning Success Plan Sales team, including recruiting, hiring, and developing sales talent
- Coaching direct reports on strategies to drive bookings
- Driving operational excellence within the Success Plan Sales team
- Capable of successfully handling significant escalations and issues
- Consistent monitoring of the sales activity of the team, and tracking of results
Minimum Requirements:
- Demonstrated experience leading a high growth portfolio of sales focused on Enterprise customers
- Previous experience managing a team of quota carrying sales reps
- Proven people leadership skills to develop, drive, and motivate ICs
- Proven ability to front executive relationships (internal and external)
- Consistent track record of accomplishment in successfully managing ideally a services, and support sales organization - or license sales - in the technology sector
- Demonstrated ability to create and communicate a clear and inspiring vision for growth
- Capable of maturing a high-growth business and teams
- Ability to collaborate and influence in a “win as a team” environment, effectively working with senior executives in a matrix organization
Across all Sales Leaders, we are looking for the following attributes:
- Strong leadership capabilities
- Strong customer-facing sales leader, capable of fronting C-level customer exec relationships
- Experience in sales coaching and mentoring
- Ability to operate effectively in a fast-paced, team environment
- Has a strong drive for results
- Strong engagement and communication skills
- Consultative selling experience
- Can collaborate and influence in a “win as a team” environment
- Resourceful
- Is a trusted advisor to the customers and colleagues
- Strong intuition for business and commercial skills
- Prior experience working within the Software/Infrastructure/Platform (SaaS, IaaS, PaaS) space
*LI-MB #LI-KUA
Unleash Your Potential
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