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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
Our physical data centers and cloud environments are the backbone of every Salesforce product — and keeping them healthy, safe, and continuously evolving is mission-critical work. As Director of Software Engineering for Infrastructure Automation & Change Safety, you will define and own the "Release to Release" strategy for the platforms that power compute and network lifecycle operations at global scale. This is a role for a leader who thinks in systems, builds trust across organizational boundaries, and delivers high-value outcomes without drama.
What You'll Be Doing
- Define and own the multi-quarter roadmap for Infrastructure Automation and Change Safety, shifting the organization's focus from sprint-level execution to connected, long-term platform delivery
- Lead and develop a high-performing organization of Managers, Principal Engineers (PMTS), and Lead Engineers (LMTS) operating across geographically distributed teams
- Own the product strategy for the domain — partner with Product Management, Hardware Engineering, and senior stakeholders on prioritization, KPI alignment, and organizational direction
- Represent your technology portfolio in Cross-Cloud discussions and build enduring partnerships that connect your platform to broader business objectives
- Provide architectural accountability across the organization: scrutinize technical decisions, set direction for distributed systems design, and lead the integration of AI/ML for production automation
- Personally lead incident command during high-severity production events, and drive systemic improvements that reduce support burden through resilient system design
- Coach and develop Managers and Senior Managers to lead their teams effectively; mentor senior individual contributors (LMTS/PMTS) through structured talent development
- Manage organizational resources — including merit, promotion, and performance investment budgets — and adapt team focus as business priorities evolve
- Foster a culture of psychological safety, continuous learning, and inclusion, grounded in Salesforce's Ohana values
What We're Looking For
Required Qualifications
- 10+ years of software engineering experience with a focus on distributed systems, infrastructure, or cloud platforms
- 5+ years of people management experience, including at least 2 years managing other managers and leading organizations of 20+ engineers
- Deep technical fluency in distributed system design patterns and cloud infrastructure (AWS, Azure, GCP, Kubernetes)
- Proven ability to translate a long-term vision into well-engineered, phased delivery — with a track record of making technology decisions grounded in customer value
- Experience operating systems at high availability standards (99.999%) with accountability for quality, security, and performance
- Strong communication and stakeholder management skills — able to influence across engineering, product, and hardware disciplines and navigate cross-functional complexity
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
Preferred Qualifications
- Experience leveraging AI/ML or statistical models to drive production automation decisions at scale
- Familiarity with Golang, Java, or Python sufficient to guide code and design reviews
- Experience designing and operating systems that manage high-risk infrastructure changes safely
- Contributions to or familiarity with open-source infrastructure tooling
What's in It for You
You'll be joining a team that operates at the intersection of reliability engineering, cloud infrastructure, and platform strategy — with real influence over how Salesforce manages its global footprint. You'll have the organizational scope, engineering depth, and cross-functional visibility to shape decisions that matter, and the support of a leadership team that values both technical excellence and human growth.
Our Commitment to Equality
Salesforce is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.