Position Summary...
What you'll do...
As a member of the REO CCC/SRE team, you will work with other DevOps and Engineering practitioners to support mission-critical infrastructure, develop, and build CCC tools, and processes that will ensure highest levels of availability and reliability of all Walmart systems, and services.
The mission of our Command and Control Center is to operate an always-on, self-healing, fault resilient, customer-centered, proactive systems that deliver Walmart customer experience, across multiple internet-facing eCommerce applications, databases, platforms, and technology stacks 24x7x365. As Director of Command and Control Center (CCC), you will be managing and directing high performing teams and talented engineers responsible for the Production Support of customer-facing applications, infrastructure, and digital platforms to include GTP, International Markets, OPD, Walmart.com. In addition to the Production Support for Public Cloud and On-Premises hosted systems and
applications, you will be expected to work with management, peers, and customers to define and implement the technical vision of the team and to adopt SRE practices and AI/ML.
The Director of Command and Control Center is a key member of the leadership team. Primary responsibilities include the development of the CCC team and the overall strategy, analysis, design, development, KPI Metrics and purposeful execution of SRE-based best-practices across the GTP, International Markets, OPD, Walmart.com. Also, this role will challenge the status quo of traditional operations
and consistently seek opportunities to re-engineer processes and re-structure team roles & responsibilities to align with the strategic Site Reliability Engineering (SRE) and AI automation. This will be accomplished through passionate situational leadership, inspiration, mentoring and exceptional management of a large team of technical professionals executing key initiatives through the lifecycle.
You are right for the job if:
- You’re a servant leader
- You have built and led high performance teams
- You’re a servant leader
- You have built and led high performance teams
- You love to solve production complex distributed systems problems
- You have high standards and can hold your team and partners accountable
- You’re stimulated by challenges and are ready to engage at Fortune 1 scale
- You have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization, and organization.
- You have a passion to build our next generation “always on” and “highly available” cloud-based e-commerce/Retail and Enterprise platform.
- You’re a servant leader
- You have built and led high performance teams
- You’re a servant leader
- You have built and led high performance teams
- You love to solve production complex distributed systems problems
- You have high standards and can hold your team and partners accountable
- You’re stimulated by challenges and are ready to engage at Fortune 1 scale
- You have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization, and organization.
- You have a passion to build our next generation “always on” and “highly available” cloud-based e-commerce/Retail and Enterprise platform.
CCC Site Reliability Engineers are hybrid systems and software engineers who are responsible and take ownership for reliability, scalability, automation, and other issues related to uptime and availability of Walmart’s and Enterprise platform. Our goal is to build, scale and guard the systems that delights the customers. To do so, you will need to strong skills in following areas:
- Improve the reliability, latency, availability, and scalability of Walmart and Enterprise products.
- Engender reliability and availability starting with metrics and measurements.
- Enable scaling by providing tools, developing training and/or augmenting processes.
- Build tools/automate to prevent re-occurrence of problem to mission critical products/services.
- Augment existing instrumentation to build a cohesive picture of the characteristics of our systems with special attention to points of failure.
- Participate in capacity planning, demand forecasting, software performance analysis and system tuning.
- Develop a deep understanding of the numerous services and applications that come together to deliver Walmart e-commerce/Retail and Enterprise products.
- Design new tools to monitor and smart alerts that help discover failures/issues in a timely fashion and work with engineers to identify root cause and fix issues.
- Influence, design and create new architectures, standards, and methods for large-scale enterprise systems.
- Root-cause analysis complex problems involving multiple parties, networks, hardware, and software that relate to scaling and performance.
- High focus on collecting and inferring metric documentation to be used by others to build and maintain systems.
- Build and drive the automation systems that maintain system health
- Eliminate Single Point of failure and test disaster recovery and HA regularly.
- Drives standardization and service focused instrumentation. Leads the resolution of break/fix scenarios, engaging broader teams as necessary; and partners/leads to achieve continuous improvement. Contributes to command-and-control related activities focused on restoration of complex outages, and rapid restoration. Provides mentoring and guidance to more junior team members.
- Utilizes professional best practices in day-to-day work like revision control, unit testing, or other. Applies statistical data analysis techniques.
- Application Technologies: Provides recommendations and advice to the team and/or department in the areas of web services, OS, and storage, including being an active liaison to Development, QA, and the Business.
- Analyzes systems and makes recommendations to prevent potential problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
- Lead end-to-end audit of monitors and alarms based on subsystem knowledge.
- Lead the resolution of issues in a timely and organized manner, effectively communicating necessary information.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
What you'll bring...
- 7+ years in a Business and Technology Or SRE Leadership.
- 7+ years in an Operations organization supporting 24/7 mission-critical applications and services
- Experience in investigating, analyzing, and troubleshooting large-scale enterprise systems.
- Methodical and systematic problem-solving approach, combined with a solid awareness of ownership, initiative, and drive.
- Bachelor's Degree in Computer Science or a related field, or relevant work experience.
- Knowledge of IaaS and PaaS providers such as Azure, GCP.
- Experience with enterprise monitoring solutions like Prometheus, Grafana, Nagios, Sensu and Splunk
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area. Option 2: 8 years’ experience in software engineering or related area. 3 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
805 Se Moberly Ln., Bentonville, AR 72712, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.