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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
Programs & Operations is a critical function within the Global Solutions Center of Excellence, enabling the Solutions Organization to evolve talent, deliver an AI-enabled Solutions Toolkit, drive alignment across OUs and cross-functional partners (Product, Marketing, Enablement), and accelerate Salesforce’s path to $60B.
The Director of Programs & Operations for Solutions Center of Excellence leads the operating rhythm, program governance, communications infrastructure, and execution required to ensure the global Solutions organization operates efficiently and scales effectively. Responsibilities span four key areas: internal operations, external operations, V2MOM method & workstream ownership, and special projects.
The role partners closely with Solutions Executives and cross-functional leaders globally to drive solutions projects, regularly brief executives, align stakeholders worldwide, navigate a complex matrix environment, and build strong relationships across Product, Sales, Solutions, Marketing, Sales Strategy, Enablement, and Business Technology.
The scope of this role spans across these key functions:
- Internal Operations: Support the planning, logistics, communication, and execution of internal CoE team meetings and initiatives.
- External Operations: Support planning and execution for external stakeholder engagements, including agenda development, speaker coordination, communications, and follow-up for councils, communities, and other forums.
- V2MOM Method & Workstream Ownership: Own key Solutions CoE V2MOM workstream methods and drive workstream governance, operating cadences, stakeholder management, and progress tracking for assigned workstreams.
- Special Projects: Support high-impact, cross-functional initiatives such as global enablement surges and global strategic events. Manage executive-level preparation and coordination to accelerate planning and execution.
Skills/Expertise Required:
- Demonstrable program management track record, having led cross-functional strategic initiatives sponsored by senior leadership
- Proven working experience as a project/program manager
- Strong networking, relationship-building and communication skills and ability to successfully partner with all functions across the entire company
- Strong analytical and problem-solving skills and quantitative approach to solving problems
- Strong organizational ability, experience in planning and managing a systematic approach, managing multiple projects and ability to prioritize and re-prioritize as scope and timelines change
- Excellent presentation and stakeholder engagement skills
- Self-motivated, organized, detail-oriented, and resourceful
- Entrepreneurial spirit and confidence to pick up and lead new projects
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.