Oracle's Strategic Customer Engineering (SCE) organization enables Oracle's most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical workloads on Oracle Cloud, and our mission is to ensure customer growth plans can be translated into predictable and executable technical outcomes.
The Technical Demand organization serves as the planning and orchestration layer between Customer Management, Capacity Management, and Technical Delivery and acts as the authoritative source for customer demand visibility. The team is responsible for intake, qualification, prioritization, governance, forecasting, planning readiness, and fulfillment alignment for strategic customer demand, driving the operational mechanisms that connect customer growth plans with capacity investments and delivery execution.
As Director of Strategic Client Programs, you will lead the Technical Demand organization within Strategic Customer Engineering. You will apply extensive experience in technical program management, customer engagement, portfolio planning, capacity management, and operational leadership to establish scalable planning and governance mechanisms that support customer demand, capacity strategies, and delivery execution.
You will assist in the development of short-, medium-, and long-term plans to achieve strategic objectives. You will regularly interact with senior management and executives across Customer Management, Capacity Management, Product, Engineering, and Delivery organizations to ensure customer priorities and organizational objectives remain aligned.
Demonstrated leadership and people management skills are essential. Strong communication skills, analytical capabilities, operational rigor, and executive presence are required.
- Provide leadership, direction, and strategy for the Technical Demand organization.
- Establish and evolve demand governance processes, planning frameworks, and operational mechanisms.
- Build and develop a high-performing team of Technical Program Managers responsible for strategic customer portfolios.
- Own the demand intake, qualification, prioritization, forecasting, and planning lifecycle.
- Represent customer demand portfolios in capacity planning and investment discussions.
- Drive alignment between customer growth forecasts and organizational capacity strategies.
- Lead prioritization discussions involving competing customer commitments, delivery constraints, and capacity limitations.
- Establish executive-level reporting and visibility into demand trends, fulfillment performance, planning risks, and strategic priorities.
- Partner across Customer Management, Capacity Management, Product, Engineering, and Technical Delivery organizations.
- Influence executive decision-making through data-driven recommendations and business impact analysis.
- Drive operational excellence through governance, tooling, metrics, and continuous improvement.
- Work with geographically distributed teams and contribute to the success of related organizations.
- Ensure customer demand is positioned for successful and predictable fulfillment.
Qualifications
- 10+ years of experience in Technical Program Management, Customer Engineering, Cloud Infrastructure, Capacity Planning, Operations, or related disciplines.
- 5+ years of experience leading managers and cross-functional organizations.
- Demonstrated experience managing strategic customer portfolios and executive stakeholder relationships.
- Strong experience in demand planning, portfolio management, capacity planning, forecasting, or large-scale technical operations.
- Experience establishing governance frameworks across complex matrixed organizations.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $139,200 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M4